ID Go App stopped working again

marcialaw · Aug 14, 2019

I did a hard reset as instructed before. The app worked for a few hours then stopped in the middle of a program and went back to a black screen. The program was blurring a lot as well. Im not sure if this is a wifi issue, an Xbox issue or an ID issue.
ID has not responded to my email.

:)

MDG o CROWN o

make sure your WiFi is connected correctly
If this does not work I recommend you to hard reset your console by pressing and holding the power button on your console for 10 seconds

XBF Diego M

Hi marcialaw,

Thank you for posting on the Xbox forums. I'd be happy to help troubleshoot the issue and figure out what could be the root cause. We noticed you created a

thread earlier and said a power cycle worked so it was locked, but it seems to have come back. To make sure the WIFI is not acting up, go ahead and disconnect your modem and router from the power for a minimum of 5 minutes and reconnect. During this time
go ahead and uninstall the app. Power cycle your Xbox like you did the first time and go back into the Microsoft Store and re-download the app.

Test the app out for a good while and if the issue returns, you will need to try out a
soft factory reset.

Press the Xbox button to open the guide.
Select System > Settings > System > Console info.
Select Reset console.

Make sure to select "Keep my games & apps" and have the correct account login information plus your Wi-Fi password ready if you connect wireless because you will need to re-add the account's that were on the Xbox and re-connect to your
network during the reset.

SpiralOut46and2

My app does this from time to time on my phone where nothing will load. I go into my System settings and into the Apps, and go to the Xbox app and press "Force Stop" to manually stop/shut down the app. Wait a few seconds and reload it, and that will make
it start fresh again and works about 99% of the time. Good luck.

Savedbygrace979

I'm having the same exact problem with this app as well. Before it would update my status with what game I was playing or any achievements I'd received and now going to the app page it said originally there was a problem connecting to my account. I cleared
cache, cookies and closed browser and tried again. Now it just says there is an error processing your request please try again later.

The app is from Xbox Live and the link is here:
http://www.facebook.com/apps/application.php?id=5747726667&sk=info

Would like to get this working again or I'll just remove it completely.

Spastic Mime

app stopped connecting 7/5. Forums went down 7/6, when forums came back up, app worked again. still working fine.

ID Go App stopped working again