Icon on screen showing mic with line through it

An icon appeared on the screen next to battery indicator for controller showing a mic with a line through it. Since then my sons headset won't work, the mic is not switched to mute. It worked fine in the morning then in the evening the icon had appeared
and it won't work. He hasn't changed any settings, this is very frustrating as he can hear his friends through the TV but can't speak to them. Please help as I don't know what to do.

:)

 

XBOX ONE S mic icon with line through

I would second the advice given by Ezra,

My son dropped (on purpose) his controller with a headset attached. since then no headsets (mics or headphones) will work with it. He has since pinched my controller as I do not often use headsets.

If the controller is at fault, is it a new purchase, if so you may be entitled to a refund or replacement.

The 3.5mm jack is not worth changing due to it's connection to the circuit board.

 

XBOX ONE S mic icon with line through

I have bought my son a new headset (Fusion) as his other one didn't work and this new one still doesn't work. I have noticed that the mic symbol constantly has a line going through it. I have checked all settings and the mic should be on and working according
to the system details but still nothing. I have reset the console a number of times ensured that both the console and controllers are up to date but still the icon is there.

I am starting a party and am being prompted that the microphone for is not working and to check settings.

I have tested through Skype but again I am unable to complete the test as Skype cannot hear me through the mic.

I have plugged the headset into a number of different devices and they work fine its just the xbox that doesn't seem to work with.

I contacted Microsoft and they asked me to download an offline file which I did and then when I tried to install this I was prompted with yet another problem. This time an error message appears.

Can someone please help as this is getting really frustrating now.

Fenn79

 

What kind of headset are you using? Make and Model

Are you using a stereo headset adapter plugged into the controller?

Does your controller come with the built in 3.5mm jack?

When you start a party, does it say We can't find a microphone for these people?

The Xbox One controller uses the same wiring standard that Android phones use (CTIA). If you have an Android phone, plug in your headset and see if you hear anything and try and make a call using the headset, make sure the mic is working too.

Apple phones use an OMTP standard and the mic and ground wire are flipped and the mic doesn't work on the Xbox controller.

Connecting a compatible headset to Xbox One

https://support.xbox.com/en-US/xbox-one/accessories/connect-compatible-headset



Troubleshooting basics -

- Make sure the mic mute switch on the headset is not on

- Clean the jack that plugs into the bottom of the controller and re-seat the headset jack

- Check the mic on the headset. Some mics are detachable, so re-seat the mic on the headset

- Hard reset the Xbox - Hard reset the Xbox by holding down the power button on the front of the Xbox for 15 seconds. After the 15 seconds let go of the power button then restart the Xbox.

- Try another profile on your Xbox console

- Remove your profile and add it back to the Xbox console

Xbox One Chat Headset troubleshooting

Xbox One Mic Not Working | Troubleshoot No Sound for Wired Headset

With your headset plugged into the bottom of your controller

- Hit the Xbox Button on your controller and instead of choosing settings, choose Audio

- Make sure the Headset Mic is set to On and headset volume and mic monitoring is turned up

- Check the headset itself just to make sure there's no mute enabled on the headset

Start a party and see if the circle lights up around your gamer pic

On your Xbox, make sure the headset audio is set correctly - if this fixes it you're good

Settings > Display and Sound > Audio Output > Headset Audio - Stereo Uncompressed

Controller troubleshooting. If it's a software issue with the controller, this should help.

1) Settings > Kinect and Devices > Devices and Accessories > More Options

2) Select Firmware version, (even if it states no update available) and then choose Update Now.

- When its done it should state no updates needed

- Choose Close

3) Choose More Options > Select Assigned to and re-assign your profile to your controller

4) Buzz the controller. It should buzz. If it doesn't, either the feature is turned off or the batteries are low. Use new batteries and test again.

5) Go back to Configure and choose Restore Original. This resets the controller back to defaults

6) Pull the batteries out of the controller and leave them out until the Xbox has restarted from the step below

7) Hard reset the Xbox - Hard reset the Xbox by holding down the power button on the front of the Xbox for 15 seconds. After the 15 seconds let go of the power button then restart the Xbox.

8) Put batteries back in the controller

9) Re-sync your Xbox One controller to refresh the connection back to the Xbox.

- If you're not sure how - How to Sync an Xbox One Wireless Controller with Your Console

10) With your headset plugged into the bottom of your controller

- Hit the Xbox Button on your controller and instead of choosing settings, choose Audio

- Make sure the Headset volume is all the way up

11) Now test the headset and see if it's working.

If your headset and mic are working on an Android phone but not working with the controller, it could be an issue with the controller.

- Consider a console reset at some point choosing the Keep my Games and Apps option

 

My son has the same problems any help and advise out there

 

We have this same issue and tried all different headsets, different controllers and still have the same issue. I have reset the xbox and tried all the standard procedures that the support forums mention and we can't get the sound to work.

I have tried Skype and Party areas and nothing works.

Both controllers work fine and both head sets work fine as they have been tested on phones and laptops.

The firmware was updated on the xbox and controller too but this hasn't help.

Can this be escalated with Microsoft?

I have tried to get a call 5 times now and nothing back

 

Hi

Do you still have this issue?

If so follow this process with the microphone out for now;

Clear Cache

1.) Power down the Xbox, by holding down the power button, until its switches off

2.) Unplug the lead / Power brick from the back.

3.) Leave for a few minutes

4.) Plug everything back in and power back up.

Clear MAC address

1.)Open Settings on the Xbox One.

2.) In the Console section select Network.

3.)Select Advanced settings.

4.) Select Alternate MAC address.

5.) Select clear

You will have to restart the console for the change to take effect.

Once this is done wait 2 minutes after the final reboot and plug the headset back in and that should work.

Thanks

Dave

 

Hi

Do you still have this issue?

If so follow this process with the microphone out for now;

Clear Cache

1.) Power down the Xbox, by holding down the power button, until its switches off

2.) Unplug the lead / Power brick from the back.

3.) Leave for a few minutes

4.) Plug everything back in and power back up.

Clear MAC address

1.)Open Settings on the Xbox One.

2.) In the Console section select Network.

3.)Select Advanced settings.

4.) Select Alternate MAC address.

5.) Select clear

You will have to restart the console for the change to take effect.

Once this is done wait 2 minutes after the final reboot and plug the headset back in and that should work.

Thanks

Dave

 

This microphone muted issue is a worldwide problem, and Microsoft need to get there head out of the sand, admit theres a problem and getted sorted.