Icon identification

Hello,

That’s the Xbox ambassador badge and it indicates your Xbox ambassador level. The badge was changed to this not long ago.

You can turn this badge on/off in your profile settings. If you turn this off, it won’t appear on your profile.

Hope this explains it 😊

Hey there Soph!

Sorry to hear that you're having problems with those Microsoft casual games.

Since this is happening when you're trying those sort of games, I believe that the best course of action for this issue would try the steps that we have on our

Microsoft Casual Games FAQ.

If and when you get a chance, try those steps and let us know how that information helped out.

Thanks for reading and have a great one!

Je l'ai déj fait il y a 2 mois et le problème revient!

[Mod Translation: I already did it two months ago and the problem comes back]

Hello Soph,

Thanks, for coming to the forums with your issue. being the windows is unable to repair and such. We suggest reinstall the complete windows OS. There could be virus's that are causing all this.

Hope this helps.

Thanks,

Brad

Proper identification is required by the standard of xbox ambassadors, gentlemen.