Ich kann keine Nachrichten auf der XBOX One verschicken (I can't send messages on the XBOX...

Ne an alle meine freunde kann ich keine nachrichten senden habe soger schon denn hard reset gemacht und grade auf der seite geschaut da habe ich keine negative einträge aber gut ich habe denn acc jetzt seit gestern erst

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[Translation-Ne to all my friends I can't send any messages already because hard reset made and grade on the side looked because I have no negative entries but good I have since now only yesterday]

Hello Stups,

Being this issue is happening on the console and on the website. We recommend you request a call from support. Your profile will need further investigation as there is something going on. We on the forums unfortunately, are unable to do this for you.

When you go to Contact Us to get it to request a chat follow these steps:

• Step 1 ----select Xbox One
  
• Step 2 ----select see other options then subscription changes
  
• Step 3-----select show contact options
  
  Step 4 ----select request call from support
  

Once they call explain the issue and that you already been on the forums with troubleshooting. Let them know also that the moderator was one that stated need your account investigated. Note that these options regularly change so just keep selecting
something that gives request a call from support as a contact option.



Hope this helps.



Thanks,

Brad

Xbox Forum Team

Hi,

ich habe mich bereits mehrfach an- und abgemeldet. Hat leider nichts gebracht.

(Mod Translation)

Hi

I have already registered and opted several times. Did nothing, unfortunately.

Hello Stupsi,

If the problem persists, try doing a soft factory reset of the console,
reset and keep games and apps to help reset the operating system. Please note before doing this troubleshooting step, make sure to know your email and passwords for your Xbox profiles.

Try this out and let us know the results.

Bevor ich das mache....

Wenn ich mich über mein PC bei Xbox einlogge und in meinem Profil auf eine Nachricht antworten möchte.. kommt auch eine Fehlermeldung.

Dann kann es doch eigentlich nicht an der Konsole liegen oder?

[Translation-Before I do that ...

If I log into Xbox via my PC and want to respond to a message in my profile. Also comes an error message.

Then it can't actually be on the console, can it?]