I would like to know why I have not received my rewards points for February

Discus and support I would like to know why I have not received my rewards points for February in XBoX Rewards & Social to solve the problem; I made large purchases in February. At least two games digitally with the season passes. Also a few other games. I am 4 stars in the rewards program so... Discussion in 'XBoX Rewards & Social' started by Icetemplar22, Mar 28, 2017.

  1. Icetemplar22
    Icetemplar22 Guest

    I would like to know why I have not received my rewards points for February


    I made large purchases in February. At least two games digitally with the season passes. Also a few other games. I am 4 stars in the rewards program so I should receive a large amount of credits. Why have I not received the credits yet for my purchases?

    :)
     
    Icetemplar22, Mar 28, 2017
    #1
  2. february rewards

    i have not received my reward points for my purchases in february.
     
    Mr MAB-[xboxvenue], Mar 28, 2017
    #2
  3. Tha Cherry
    Tha Cherry Guest
    January and February Xbox Quest Rewards

    I have not received the rewards from the Xbox quests from the months of January and February. I would like to know why and how I am supposed to get them? Thanks in advance for any help.
     
    Tha Cherry, Mar 28, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    I would like to know why I have not received my rewards points for February

    Hello Icetemplar22,

    We see that the Credits for your MyVIP payback from last month are currently pending in your account. Additionally, from our FAQ:

    What content on the Xbox Store is eligible for MyVIP?

    Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar
    items. In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.

    So your pre-order purchases of Halo Wars 2 and Sniper Elite 4 would not qualify for payback.
     
    XBLRewards8, Mar 29, 2017
    #4
  5. XBLRewards8 Win User

    I would like to know why I have not received my rewards points for February

    Hello Icetemplar22,

    We see that the Credits for your MyVIP payback from last month are currently pending in your account. Additionally, from our FAQ:

    What content on the Xbox Store is eligible for MyVIP?

    Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar
    items. In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.

    So your pre-order purchases of Halo Wars 2 and Sniper Elite 4 would not qualify for payback.
  6. homeybeef89 Win User

    Missing Rewards For Xbox Quests January and February 2018

    Hi there!

    For the February quests you would need to wait at least 30 days from the ending of the quest period, thus if you do not see rewards by the beginning of April let us know!

    As for January can you confirm that you have unlocked 5 Achievements between during the month?

    Post back and let us know!

    Yes, I know I unlocked 5 achievements during that month. Do I need to list which ones or something?

    That would be awesome if you could send us proof of those unlocks!

    OK here are some of the achievements I unlocked during January:

    [​IMG]

    [​IMG]

    Thanks for that info!

    Let's have you check you Xbox messages and let us know if you see that code now.

    Yes, thank you for assisting with this. Can you also help me with the January Game Pass Quest (not the Gold Quest)? I never received a message for that one.

    We have determined that your account did receive that content for the January Game pass Quest.

    Did you see messages for that or receive a code from support in email or Xbox messages?

    No, I never received anything for January Game Pass. I only did for February. Here you can see the only message I got in February was announcing new Game Pass games added to the service. I should have received the January reward around mid-February right?

    [​IMG]

    That would be the January reward, you would not receive rewards for quests until 30 days after the end of the questing period.

    Thus you would acquire January on or around March 1st and you will acquire February around April 1st.

    Hope that helps clear that up and post back if you do not receive rewards by April.
    Huh?? No, I did not receive a January Game Pass Quest reward. I received no rewards messages during the month of February. The screenshot is exactly what I received in February - nothing for quest rewards. I received rewards messages on March 14 & 15th which
    directly stated they were for February Game Pass and Gold Quests, not January. Again, nothing was received in February. I received the February Quest rewards during the month of March. I did not receive January Quest rewards during the month of February.
  7. MURK MAN LAMBO Win User

    Silly

    Reasonable?........hardly. I would have completely forgotten my gift by the time I actually received it.

    I do have a question, however. Why haven't i received my XBL rewards points yet? Not only should I receive 100 points for renewing my Gold subscription, but I should receive 40 points (something like that) for taking the time to answer the past two monthly
    surveys. My points aren't even pending.
  8. homeybeef89 Win User

    Missing Rewards For Xbox Quests January and February 2018

    Hi there!

    For the February quests you would need to wait at least 30 days from the ending of the quest period, thus if you do not see rewards by the beginning of April let us know!

    As for January can you confirm that you have unlocked 5 Achievements between during the month?

    Post back and let us know!

    Yes, I know I unlocked 5 achievements during that month. Do I need to list which ones or something?

    That would be awesome if you could send us proof of those unlocks!

    OK here are some of the achievements I unlocked during January:

    [​IMG]

    [​IMG]

    Thanks for that info!

    Let's have you check you Xbox messages and let us know if you see that code now.

    Yes, thank you for assisting with this. Can you also help me with the January Game Pass Quest (not the Gold Quest)? I never received a message for that one.

    We have determined that your account did receive that content for the January Game pass Quest.

    Did you see messages for that or receive a code from support in email or Xbox messages?

    No, I never received anything for January Game Pass. I only did for February. Here you can see the only message I got in February was announcing new Game Pass games added to the service. I should have received the January reward around mid-February right?

    [​IMG]

    That would be the January reward, you would not receive rewards for quests until 30 days after the end of the questing period.

    Thus you would acquire January on or around March 1st and you will acquire February around April 1st.

    Hope that helps clear that up and post back if you do not receive rewards by April.

    Huh?? No, I did not receive a January Game Pass Quest reward. I received no rewards messages during the month of February. The screenshot is exactly what I received in February - nothing for quest rewards. I received rewards messages on March 14 & 15th which
    directly stated they were for February Game Pass and Gold Quests, not January. Again, nothing was received in February. I received the February Quest rewards during the month of March. I did not receive January Quest rewards during the month of February.
    Here are the rewards I received during the month of March, which show that they were for February Quests, not January Quests. I already redeemed the codes anyway so I'm not worried about posting.

    [​IMG]
  9. homeybeef89 Win User

    Missing Rewards For Xbox Quests January and February 2018

    The error says that the code was already redeemed, even though I know that I never redeemed it. It says it should be valid until July 1st, so I don't understand why it doesn't work.

    I just checked my messages for the first time after being away for awhile. I tried redeeming the code, but it doesn't work.

    Hi there!

    For the February quests you would need to wait at least 30 days from the ending of the quest period, thus if you do not see rewards by the beginning of April let us know!

    As for January can you confirm that you have unlocked 5 Achievements between during the month?

    Post back and let us know!

    Yes, I know I unlocked 5 achievements during that month. Do I need to list which ones or something?

    That would be awesome if you could send us proof of those unlocks!

    OK here are some of the achievements I unlocked during January:

    [​IMG]

    [​IMG]

    Thanks for that info!

    Let's have you check you Xbox messages and let us know if you see that code now.

    Yes, thank you for assisting with this. Can you also help me with the January Game Pass Quest (not the Gold Quest)? I never received a message for that one.

    We have determined that your account did receive that content for the January Game pass Quest.

    Did you see messages for that or receive a code from support in email or Xbox messages?

    No, I never received anything for January Game Pass. I only did for February. Here you can see the only message I got in February was announcing new Game Pass games added to the service. I should have received the January reward around mid-February right?

    [​IMG]

    That would be the January reward, you would not receive rewards for quests until 30 days after the end of the questing period.

    Thus you would acquire January on or around March 1st and you will acquire February around April 1st.

    Hope that helps clear that up and post back if you do not receive rewards by April.

    Huh?? No, I did not receive a January Game Pass Quest reward. I received no rewards messages during the month of February. The screenshot is exactly what I received in February - nothing for quest rewards. I received rewards messages on March 14 & 15th which
    directly stated they were for February Game Pass and Gold Quests, not January. Again, nothing was received in February. I received the February Quest rewards during the month of March. I did not receive January Quest rewards during the month of February.

    Here are the rewards I received during the month of March, which show that they were for February Quests, not January Quests. I already redeemed the codes anyway so I'm not worried about posting.

    [​IMG]

    Thanks for sharing that info.

    That is very strange, and apologies for any confusion with that!

    Check out your Xbox messages and you should see a new response form the support team!

    Can you describe what happens when you try to redeem the codes? Are you seeing an error code that you could send us?
Thema:

I would like to know why I have not received my rewards points for February

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