I would like to get my xbox live rewards deposited be fore the change

Hello NUT E SQUIRREL,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and
thus aborts the process. This is an issue that we are working on resolving with another team since we are not able to fully access the database containing billable account information. At the moment, we have not received an estimate on when this problem will
be resolved. We apologize for the inconvenience. We have escalated this issue to an alternative contact. When they are able to perform a deposit, you will see their deposit as currency from your commerce page at (https://commerce.microsoft.com/),
where they will be listed as a refund with a negative amount.

Hi cliptacular. Your Rewards locale and Xbox Live locales do not match and that is causing your deposit failures. Your current Rewards locale is set to Australia, but your Xbox Live locale is in a different region. To get a deposit, these regions must match.
To change your Xbox Live locale to match your Rewards locale, you can make changes at the commerce page here: http://commerce.microsoft.com. If you'd like to change your Rewards locale to match your Xbox Live locale, opt out of the program, wait 48 hours,
then re-enroll. Once you do this, reach out to us again and we can recover your pending Credits.

Hi Nenon. You are unable to change your Xbox Live Rewards region to your current Xbox Live region because the program is ending. In order to get a deposit, you must change your Xbox Live region to match your Rewards region, which is MEX.

Hello brianone1,

We currently see that your previous deposit failed due to a currency mismatch issue between your UK Rewards Account and your US Microsoft Account. However, due to recent data policy changes, we can not currently see your current Microsoft Account region
settings. If you have successfully changed your Microsoft Account region, then your deposit should no longer have a currency mismatch issue.

We do not contact users after the transition. While there will be a deposit of any un-deposited (pending) Credits, we will not be in communication for that process. The deposits will be processed automatically, and would appear on your commerce page (https://commerce.microsoft.com/) similarly
to other Xbox Live Rewards deposits (a refund with a negative amount). However, you are correct that this should result in a deposit of those funds. If you would like your deposit as currency, and not Microsoft Points, then you may wish to pursue this option.
Note that as stated in the FAQ, if we are unable to complete a deposit, any pending Credits will be converted into Microsoft Points. This opt out deposit should occur around the time your region is fully transitioned to Microsoft Rewards.

If you resolve your issue, your deposit will complete successfully. Otherwise, you will receive an error notice on your statement email, similar to before. If your currency mismatch issue has not been resolved by the time of the transition, your Credits
will be converted to Points, as mentioned in the FAQ:

What about my current Xbox Live Rewards Credits and MyVIP Gems balance?



If you have any pending Rewards Credits in your Xbox Live Rewards account on May 31, 2018, or if you are expecting your MyVIP deposit for purchases made in May 2018, Xbox Live Rewards will convert them into your local currency and deposit them in your
Microsoft account by the end of June 2018. You will then have 1 year to spend that currency on digital items from the Microsoft Store.


If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog. See the next question for when to expect your Rewards Credits and MyVIP Gems if you have opted-out of making the
transition to Microsoft Rewards.



Since the Microsoft Rewards program is separate from Xbox Live Rewards, we do not have any insight into how their program operates. However, since they do not seem to have the same Credit deposits as currency as our program does, this currency mismatch issue
will unlikely persist in the same way on your Microsoft Rewards account.

xbox Rewards is only available in certain regions

South Africa isn't one of them

What if I move to another country or change my region?Rewards Credits are converted to the currency associated with your original country of enrollment. Any Rewards Credits already deposited are yours to keep, but changing your region will result in us being
unable to deposit any Pending Credits that convert to your new region's currency.

Not to worry, though! If you would like to continue participating in Xbox Live Rewards, simply opt out of the program and then sign back up again. Your account will start fresh and you'll start earning Rewards
Credits that will convert to your new currency. So, if you're planning on moving, be sure to request your Rewards Credits deposit early before you change your region.

You are going to have to change your console region back to UK to use the content

For that little though it may not be worth it

For the best experience it's best not to try and get things you arent supposed to

FYI you are going to have to wait till the rewards program arrives in South Africa before you can enroll