I would like to get a refund on Transaction ID: 60H72743JP752182V $29.9)

Hi there, my name is Gerardo.

To request a refund for the game, please go to the following website:

https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

Keep in mind that sometimes it can take up to 24 hours for the purchase to appear in the history of refundable orders, so if it does not appear you should wait that time and check again.

If you have further questions please let me know.

If it didn't give the option to cancel and refund, you would need to contact support and speak to billing to see if they can refund it. http://support.xbox.com/contact-us

When you sign into your account at account.microsoft.com do you see the purchase transaction under your purchase history?

If so when requesting the refund it will ask for the transaction ID from that purchase history.

Yes, transaction ID is there and I gave it to the guy on the phone and he tells me it isn't valid an I must have brought it from a 3rd party site. Asked why then it would show a Microsoft Transaction ID he tells me that 3rd party sites do that.... apparaently
illegitimate 3rd party sites have access to creating Microsoft Transaction ID's???? When asked if he wanted screen shots he said no.

It can’t be removed, Barry. A game will only be removed if we request a refund. Do you still have the transaction ID?

When you sign into your account at account.microsoft.com do you see the purchase transaction under your purchase history?

If so when requesting the refund it will ask for the transaction ID from that purchase history.