i would like to cancel a subscription

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Aranka, to cancel your Game Pass subscription, you must follow the instructions in the link below.

Xbox subscription cancellation and refunds

https://support.xbox.com/en-us/help/subscriptio...

[quote user="Vokra"] Can customer support help me?[/quote]Yeah, they can. You'll need to phone them though first. http://support.xbox.com/contact-us

You can turn off recurring subscriptions at http://account.microsoft.com

You can cancel at http://account.microsoft.com If you're unable to do so yourself, you'll need to contact support and speak to billing. http://support.xbox.com/contact-us

Hello, Connor. I'm Arturo, a community user like you, and I'll be glad to provide assistance with your inquiry today.

Important: Please refrain from sharing personal information, including email addresses, gamertags, phone numbers, etc.

As community users like you, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

That being said, I would like to ask if you remember subscribing to Minecraft Realms outside the Microsoft Store?

For example, if you used to play Minecraft on iOS, Android, or any other platform different from Windows or Xbox. So, you could try checking the respective active subscriptions depending on the platform you used to play.

Additionally, you can try checking your Minecraft profile in case you acquired the subscription on the web:
https://www.minecraft.net/msaprofile/myrealms

Let me know if you have any other inquiry.

Regards,

Arturo.