I would like a refund

Discus and support I would like a refund in XBoX Accessibility to solve the problem; Hi! So, in the 15th of December i bought the basic Assassin's Creed Origins (which only includes the base game) and i have a really bad internet... Discussion in 'XBoX Accessibility' started by theGabe_, Dec 31, 2020.

  1. theGabe_
    theGabe_ Guest

    I would like a refund


    Hi!

    So, in the 15th of December i bought the basic Assassin's Creed Origins (which only includes the base game) and i have a really bad internet connection (plus my xbox is on like 2 hours per day, or not even on cause' the holiday season) so the game downloaded
    in the 28th of December. Tomorrow i quickly realized that, this is just the normal version and i requested a refund on 29th of December (which is 14 days aka the day limit for a digital refund request). Today (30th of December) i've got a message from Microsoft
    and they said that im over the time limit for the refund. And im not sure if i can do anything in this point. And what if i buy the Gold Edition of the game too (what i originally wanted)?

    Oh, and sorry for the bad english i'm hungarian (and quite angry) so my english is probably very bad.

    :)
     
    theGabe_, Dec 31, 2020
    #1
  2. ngocphi Win User

    I would like a refund

    Plus install probably and the game an donline mode do add to the requirements
  3. BootyBox Win User

    I would like a refund

    Without the extra free space the game will be buggy and needs the free space to play not for the game itself.
  4. Smwutches Win User

    I would like a refund

    You would have to contact phone support about a refund. However, everything on the marketplace does state that there are no refunds, so there is no guarantee that they will give one. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
  5. Francia J. Win User

    I would like a refund

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

    You can request a refund by signing in to https://xbox.com/refunds.
  6. Gerardo CG Win User

    I would like an refund

    Hi there TryNxt, my name is Gerardo, and I'm an Xbox player. I'll be happy to assist you with any questions or concerns you may have.

    To request a refund, please follow these steps:

    1. Click on the link below, which will take you to a form that you need to fill out with all the necessary details:

    https://support.xbox.com/forms/request-a-refund

    2. You can find the order number for the purchase by visiting this website:

    https://account.microsoft.com/billing/orders/

    3. Once you have submitted the form, you will receive an email within 72 hours informing you of the decision regarding your refund request.

    I hope this helps, and if you have any more questions, please let me know.

    Kind regards,
    Gerardo.
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I would like a refund

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