I wish to remove a child from the family group but am unable to

Hi LisaMD_256,

We haven't heard from you for 72 hours, so we assume the issue has already been resolved. We will not monitor this thread going forward, so if you need further assistance, click this link to create a new thread to discuss these issues. Create a new question or start a discussion (microsoft.com)





Thank you for your understanding.

Kind regards,



Xbox Forum Moderator

Microsoft Community

Hi LisaMD_256,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

We understand the inconvenience caused. As per description, you want to remove a child account from a family group, but you were not able to do it so. Let us check on this together and sort this out to assist your concern.



Try to follow the steps on this article. Remove yourself or a family member from your family group on Xbox | Xbox Support





We hope it worked out well for you. If not, please reply back to this forum to let us know so we could find other options to resolve the problem.



We will be glad to follow up and help you.

Sincerely,



Xbox Forum Moderator

Microsoft Community

Hello DaneQq,

Thank you for posting in Microsoft Community.

Based on your description you're having trouble removing your child from the wrong Microsoft Family group. To remove your child from the family group, you will need to sign-in to the Microsoft account that granted consent for your child to join the family group. If you are the only adult on the account, you should be able to remove your child from the family group.

We would like to make sure we understand your concern correctly. Can we confirm if both of your accounts are an organizer of Microsoft Family?

Since you are getting this error message, you may need to access the Microsoft Family site on an InPrivate window or different browser. Please check if both are organizer and from what account your child/children were invited and added.



If you're still unable to remove your child from the family group, please let me know the answer to our question above.

Sincerely,



Microsoft Community Moderator

Hi, my name is Marvina and I will be happy to help you.

I'm sorry you have this problem, researching on the internet I was able to find that in the forum, the independent advisor Geri M, recommends the following steps for a solution.

It sounds like you are having trouble removing a child from a family group and at the same time you as the organizer.

Let us check this together and resolve it to help your concern.

To remove a child from a family group, you must:

Click Manage my child's profile information and find your family member.

Select Remove consent for this child's account.

Return to the family group.

Click More options below the family member you want to remove from your family group.

Select Remove from family group > Remove.

Only family group organizers can remove family members. Leave the family group or remove members - Microsoft Support.

Information source (credits):
https://answers.microsoft.com/thread/236c76f7-8cfb-4499-9b6f-676d1238f279

Best regards,
Marvina.

To remove child account follow this procedure: Remove members from your family group