I was supposed to receive an email update of my hacked account case. Is this something that...

Hi Joshua! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your account being compromised.

Just a gentle reminder that we are only Xbox gamers like you here in the community. We are not Microsoft employees and we do not have tools to access any Microsoft System.

Based on my experience it usually takes 72 hours. Kindly check your junk and spam folders just in case you received the account escalation results there.

If you haven't received it yet, I highly recommend you reach out directly to Microsoft Xbox Support as they have the tools to check your case and inform you regarding the results of the account escalation:

https://support.xbox.com/en-US/contact-us/

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

my old gamertag was LL. yes i still get the email with my account updates and it still shows my gamerscore and zero activity for last month. i got that email on the 14th which was last saturday. im positive its the same email unless the person who
hacked my account changed the email somehow, but then i probably wouldnt be receiving the email updates

Yes i received an email from someone saying there had been no unauthorised access or hacking on my account. My account was locked during the investigation however my account has not been unbanned?

Just an fyi - My account was hacked monday night, I found out very early tuesday morning, had the UA put on and I just minutes ago (Weds.) received a confirmation email that they are working on my case. I did call back to confirm my alt email, as well, earlier
today. XBLPET TEAM: LET ME KNOW HOW TO HELP AND HOW TO SPEED THINGS UP! Thanks!

As I mentioned earlier, I have a copy of the confirmation email I received when I activated a prepaid Minecraft card, At the bottom of the email, it mentions that saving this information makes it easier to receive help in case access to the email account is lost, which is exactly what has happened here. Is this something that could help?