I was supposed to get 12,000 points for ordering Tom Clancy's Wildlands and did not get them

Discus and support I was supposed to get 12,000 points for ordering Tom Clancy's Wildlands and did not get them in XBoX Rewards & Social to solve the problem; Sorry for the re-post on this but mine was locked so I can't post to it. On 3/9 - I contacted xbox support via chat about the offer. That support... Discussion in 'XBoX Rewards & Social' started by Sudo Nate, Apr 3, 2017.

  1. Sudo Nate
    Sudo Nate Guest

    I was supposed to get 12,000 points for ordering Tom Clancy's Wildlands and did not get them


    Sorry for the re-post on this but mine was locked so I can't post to it.

    On 3/9 - I contacted xbox support via chat about the offer. That support representative told me if I purchased the game online through that site I would get the points. I followed everything I was instructed to do and bought the delux edition after he
    refunded me for my initial purchase. He said the initial purchase didn't get me the points because I bought it from the wrong link (thus the refund and re-buy via the link he gave me). Once that was done he told me it all looked good and I should see my
    points within 30 days. How do I get what I was promised from support?

    :)
     
    Sudo Nate, Apr 3, 2017
    #1
  2. i am DJ DC
    i am DJ DC Guest
    missing rewards for multiple games

    I am missing my 15,000 point rewards for Tom Clancy's Wildlands and for Infinite Warfare. i never got them. Hope i also get them for pre ordering WWII.

    would also like a refund for Infinite Warfare because its a terrible game.
     
    i am DJ DC, Apr 3, 2017
    #2
  3. Ominae3
    Ominae3 Guest
    Missing rewards credits

    I purchased Tom Clancy's Ghost Recon Wildlands on 3/7/17. The promotion being offered was 10,000 points for the Standard Edition, 12,000 for the Gold Edition and 15,000 for the Deluxe Edition. I purchased the Standard Edition but, as of today, I still have
    not received the 10,000 rewards points for this purchase. How do I get this corrected? Am I doing something wrong? This is the second time I've not been credited rewards points for an item I've purchased.
     
    Ominae3, Apr 3, 2017
    #3
  4. Smwutches
    Smwutches Guest

    I was supposed to get 12,000 points for ordering Tom Clancy's Wildlands and did not get them

    Phone and chat support do not handle the Rewards program at all so they don't have correct information regarding offers. If the game was not purchased as a physical disc from microsoftstore.com then the purchase was not eligible so you wouldn't be able to
    receive the credits.
     
    Smwutches, Apr 3, 2017
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello Sudo Nate,

    The Ghost Recon offer was only for physical purchases from MicrosoftStore.com, which was stated in the FAQ for that offer:



    Which items are eligible for this offer?

    To qualify for this offer, you must order a hard-copy disc of Tom Clancy’s Ghost Recon Wildlands for Xbox One from MicrosoftStore.com during
    the offer period.     This offer is good for one purchase only. You can earn up to 15,000 Rewards Credits, depending on which version of the game you purchase:

    • Tom Clancy’s Ghost Recon Wildlands Standard Edition: 10,000 Rewards Credits

    • Tom Clancy’s Ghost Recon Wildlands Deluxe Edition: 12,000 Rewards Credits

    • Tom Clancy’s Ghost Recon Wildlands Gold Edition: 15,000 Rewards Credits



    Since your purchase was made for a digital copy, it was not eligible for that offer. The representative may have thought you were asking about a Microsoft Rewards offer, but our offer only awards physical disc purchases from MicrosoftStore.com.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. XBLRewards8 Win User

    I was supposed to get 12,000 points for ordering Tom Clancy's Wildlands and did not get them

    Hello Sudo Nate,

    The Ghost Recon offer was only for physical purchases from MicrosoftStore.com, which was stated in the FAQ for that offer:



    Which items are eligible for this offer?

    To qualify for this offer, you must order a hard-copy disc of Tom Clancy’s Ghost Recon Wildlands for Xbox One from MicrosoftStore.com during
    the offer period.     This offer is good for one purchase only. You can earn up to 15,000 Rewards Credits, depending on which version of the game you purchase:

    • Tom Clancy’s Ghost Recon Wildlands Standard Edition: 10,000 Rewards Credits

    • Tom Clancy’s Ghost Recon Wildlands Deluxe Edition: 12,000 Rewards Credits

    • Tom Clancy’s Ghost Recon Wildlands Gold Edition: 15,000 Rewards Credits



    Since your purchase was made for a digital copy, it was not eligible for that offer. The representative may have thought you were asking about a Microsoft Rewards offer, but our offer only awards physical disc purchases from MicrosoftStore.com.
  7. Smwutches Win User

    I was supposed to get 12,000 points for ordering Tom Clancy's Wildlands and did not get them

    Phone and chat support do not handle the Rewards program at all so they don't have correct information regarding offers. If the game was not purchased as a physical disc from microsoftstore.com then the purchase was not eligible so you wouldn't be able to
    receive the credits.
  8. JESTER X51 Win User

    Rewards

    These are from the terms of that offer:

    Which items are eligible for this offer?

    To qualify for this offer, you must order a hard-copy disc of Tom Clancy’s Ghost Recon Wildlands for Xbox One from MicrosoftStore.com during
    the offer period. This offer is good for one purchase only. You can earn up to 15,000 Rewards Credits, depending on which version of the game you purchase:

    • Tom Clancy’s Ghost Recon Wildlands Standard Edition: 10,000 Rewards Credits

    • Tom Clancy’s Ghost Recon Wildlands Deluxe Edition: 12,000 Rewards Credits

    • Tom Clancy’s Ghost Recon Wildlands Gold Edition: 15,000 Rewards Credits
    Go behind enemy lines to take down the deadly Santa Blanca drug cartel in Tom Clancy’s Ghost Recon Wildlands. Just buy your copy from MicrosoftStore.com* and we’ll give you 10,000 Rewards Credits for ordering the Standard Edition, 12,000 for
    Deluxe, or 15,000 for Gold.

    Dude what i just posted is what i get when i click on my missions.. Idk where you are getting your info from but ill be more than happy to send you a screen shot..
  9. Smwutches Win User

    Rewards

    These are from the terms of that offer:

    Which items are eligible for this offer?

    To qualify for this offer, you must order a hard-copy disc of Tom Clancy’s Ghost Recon Wildlands for Xbox One from MicrosoftStore.com during
    the offer period. This offer is good for one purchase only. You can earn up to 15,000 Rewards Credits, depending on which version of the game you purchase:

    • Tom Clancy’s Ghost Recon Wildlands Standard Edition: 10,000 Rewards Credits

    • Tom Clancy’s Ghost Recon Wildlands Deluxe Edition: 12,000 Rewards Credits

    • Tom Clancy’s Ghost Recon Wildlands Gold Edition: 15,000 Rewards Credits
  10. XBLRewards8 Win User

    Credits for Ghost Recon

    Hello The Voir Dire,

    From the FAQ for that offer:

    Which items are eligible for this offer?To qualify for this offer, you must order a hard-copy disc of Tom Clancy’s Ghost Recon Wildlands for Xbox One from MicrosoftStore.com during
    the offer period. This offer is good for one purchase only. You can earn up to 15,000 Rewards Credits, depending on which version of the game you purchase:

    • Tom Clancy’s Ghost Recon Wildlands Standard Edition: 10,000 Rewards Credits

    • Tom Clancy’s Ghost Recon Wildlands Deluxe Edition: 12,000 Rewards Credits

    • Tom Clancy’s Ghost Recon Wildlands Gold Edition: 15,000 Rewards Credits

    Since your purchase was not a hard copy purchase off of MicrosoftStore.com, it did not qualify for this offer.
Thema:

I was supposed to get 12,000 points for ordering Tom Clancy's Wildlands and did not get them

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