I was sent an Email

Discus and support I was sent an Email in XBoX Rewards & Social to solve the problem; I was sent an email saying there is a problem with my rewards account I also notice that there is enough that it should be rewarded to me by now. not... Discussion in 'XBoX Rewards & Social' started by BrandonCardwell, Nov 9, 2017.

  1. BrandonCardwell
    BrandonCardwell Guest

    I was sent an Email


    I was sent an email saying there is a problem with my rewards account I also notice that there is enough that it should be rewarded to me by now. not sure what to do now.

    I was sent an Email [​IMG]

    :)
     
    BrandonCardwell, Nov 9, 2017
    #1
  2. KN1GHTMARE
    KN1GHTMARE Guest
    Text message from Gamestop... XB1 Controller in!

    They sent text not emails and only for preorders
     
    KN1GHTMARE, Nov 9, 2017
    #2
  3. Jedioutcast
    Jedioutcast Guest
    Text message from Gamestop... XB1 Controller in!

    Yeah, that's how I received it.

    J
     
    Jedioutcast, Nov 9, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    I was sent an Email

    Hello XAces R WildX,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
     
    XBLRewards8, Nov 10, 2017
    #4
  5. XBLRewards8 Win User

    I was sent an Email

    Hello XAces R WildX,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
  6. denis97g Win User

    Sent to the wrong email.

    you should contact support for help at support.xbox.com
  7. Miss Kleo Win User

    Email never sent

    Hey there apk493, thanks for posting! We've actually got a sticky post up regarding this issue, you can keep an eye on that thread for more information:

    forums.xbox.com/.../2038404.aspx
  8. XBLRewards3 Win User

    Email was sent to me

    Hi Bumpy Nuggz. Unfortunately, there is currently an issue which is preventing a deposit to your Microsoft account. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the
    process. This is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information. At the moment, we have not received an estimate on when this problem will be resolved.
    We apologize for the inconvenience.
  9. {Parity} Win User

    Sent to the wrong email.

    Contact support for assistance with purchasing issues. https://support.xbox.com/en-US/contact-us
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I was sent an Email

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