I was permanently banned for things I never did.

My name is Fernando I'm an independent consultant, I'm happy to help.

Unfortunately as you were permanently banned and appealed and also failed to revoke it, unfortunately there is nothing else to do. You can even try another one to make another request but I think that will not help in this case.

Hope I helped and see you soon

I was permanently banned for things I never did, I think it’s due to the new banning that is happening where people can hack the servers or whatever and get players banned for all sorts of reasons. I was told I was banned for nudity, harassment, etc. even though I never did that, I admit I was toxic a few times to people, but not enough to get me perma banned. I tried appealing but they told me I did all that stuff and now I don’t know what to do. I’m not sure if I should completely wipe my account and start a new one or try to get this one unbanned. Please help me with this.

The "banning program" you've seen going around on youtube has been confirmed as a hoax so it wouldnt have been due to that.

Source

https://windowsreport.com/perma-banned-xbox-live/

The thing I don't understand is how have I been permanently banned of something I never normally used. Thanks for the help =)

that would have got me a temporary ban, not a permanent one for "theft". like i said befor , i never did anything wrong.

Not very likely, permanent bans are just that, permanent. You did the wrong thing and now you have to suffer the consequences.