I was issued a code on Sunday from rewards program. It is not working

Hi, BOMBER127! I'm sorry to hear you're having trouble redeeming a code. No worries, I'm happy to assist you with this today.

When you say the code is not working, what do you mean by that? Can you please share the exact error message you encountered?

I look forward to your response.

Thank you!

Since that is not a Rewards program issues, Rewards support will not be able to assist. If you redeemed the code from the Microsoft Rewards program, you would need to contact their customer support via their redemption page. Otherwise, you would need to
contact the retailer you received the code from.

This is a public forum. Do NOT post codes.

The Xbox Live Rewards program does not send out codes for rewards, they are deposited directly into your account. If you received the rewards from microsoft/bing rewrads you need to go to the redemption page, scroll to the bottom, and contact them.

If the you received the reward from some other promotion then you would need to post in the promotions/sales support forum to receive assistance. Again, do not post the code it can be stolen.

The Xbox Live reward program is unable to assist with issues within other programs (such as a non working code) so you will have to reach out to one of those two places depending on where you received the code from.

For help with the Rewards program, you'd want to post in the Xbox Rewards Questions support forum. There is a known issue with those codes that they are working on.

The rewards program generally does not issue codes. If this was from one of the quests on the console itself, you would need to post in the sales and promotions forum. It's best if you can post what the code is from and from what promotion too.

If It's a code from the Microsoft Rewards program, you'll need to contact their customer support via their redemption page.