I was hacked and my gamer tag was changed

I only share my gamer tag. I did now change my Microsoft account number and when I signed in the hacked person detail immediately showed as my gamer tag...

COULD SOMEONE PLEASE ASSIST ME IN GETTING MY HACKED XBOX Account Back??????

Okay so you're telling me that even though I was hacked and they changed my gamer tag. I still have to pay to change it back?????? Because they used the free gamertag change.

Hello iwii_gamessun,

We understand that your Microsoft account was hacked, and your gamer tag was changed. Just to set your expectations, the Microsoft account is managed by a fully automated server, and we don't have manual access to it.

You can change or update your gamertag however, if you have already used your free gamertag change, you will need to pay a fee to change it again.

If you can access your account back, we recommend you secure your account by adding your secondary email address, phone number and authentication from Microsoft authenticator. Update your password too. Please secure your account by checking the steps and tips from this link: How to help keep your Microsoft account safe and secure - Microsoft Support.

Sincerely,



Microsoft Community Moderator

Hello iwii_gamessun,

In your case, you may reach out to our live support team for assistance. They have advance tools to assist you with this concern. After all this has happened after the hack incident. Kindly reach out to them through the steps below:

1. Please use this link: Contact us | Xbox Support
   
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   
3. If not, please select the country/region it is showing and select the correct one among the lists.
   
4. Make sure to use to check the available contact times of the support.
   
5. Select the "Contact Us" button
   
6. Select the drop-down menu options that will match your concern.
   
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   
10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.
    

Happy Holidays!

Regards,

Sorry my profile picture has been changed not my gamer tag and the person has claimed they have hacked my account