I was given a temporary suspension and 3 strikes for capturing a Baldur's Gate 3 Game Clip.

Last night while in the middle of playing Baldur's Gate 3 I got a notification that my account has been temporarily suspended. I was panicked but more so extremely confused, I almost thought my account had been hacked or something. I followed the prompts and QR code to learn it was from a GAME CLIP. I'm shocked.

Some important facts:

I capture in game photos/ clips constantly. All games, Fallout, Red Dead, Gta to name a few where cut scenes or scenarios can be suggestive.

My captures are set to private. Only I can see them. Because I capture photos/videos to be able to download them from my xbox app.

I am on Act 3 of Baldur's Gate 3. Meaning i have already captured alot, including a few intimate moments.

I purchased this game through the Xbox store.

But now for whatever reason one clip of about 5 of the same exact scene was the reason to be temporarily suspended and have 3 strikes that will not fall off until june 2024. I submitted an appeal to explain this and the fact that my captures aren't public and it was denied.

How can you provide and option to capture in game clips of a game that you sell and then punish a person for doing so. I am not posting these publicly to your network or broadcasting these clips on your platform. What rule is this breaking is this is private for me to download when you offer this service. This is very cruel and almost like baiting a player to buy something , use a feature and then punish them

This clip was for my eyes only to share to my app to be downloaded and save my gaming memories. This has now made me feel like I have to be on edge while gaming and no longer enjoy capturing the moment of gaming.

:)