I was given a link by a Xbox Support Tech to receive Exoskeleton, but have not received it

I contacted Xbox Support on 1-28-15 in reference to a defective controller and was given a link, in chat, to receive a exoskeleton for COD AW on Xbox One. I completed the process, was given a "Congrats" message, but still have not received it as of today,
2-11-15. I just contacted Support again and was redirected here. Please advise

:)

 

Preview program

Hi again. I was recently accepted into the preview programme and was even told by tech support that I should have received a system email with a system update link. Unfortunately this didn't happen. I was told by tech support to post on this forum as this
is the only way to contact the preview programme back office team. Thanks

 

Unravel promotion

I have just had a chat with Microsoft support about this issue and was given this link. I pre ordered Unravel so I could receive the Yarny avatar item and to date have still not received the code

 

Sorry to hear it. Although a support agent on the forums here may be able to assist you I'm not too sure about it as I've never heard of a website that offers a free download for AW items.

You may be better off contacting phone support again and give them the reference number from your last chat.