I was charged twice this month (September)

Mikecl_05 · Sep 19, 2017

I was charged twice this month for my one month subscription even though I have recently turned off auto renewal. I did this because I will not be using my xbox live Gold account 1 month subscription for the rest of the year. Can I please get an explanation
for this. I thought once I turned off automatic renewal i would no longer be charged anymore. If possible receive my refund.

:)

HandsoapShimada · Sep 19, 2017

Charged twice in the same month, Is this normal?

So I bought My Xbox Live on the 15th of August, and they charged me on the 26th of August, and now it is going to renew on September 25th, I'm not sure if this is normal but it feels like I'm being charged $30 for 2 months. I know
it renews every month but I did not think it would twice in the same month otherwise I would've just waited till the 26th to buy the subscription.

WoodRanger39184 · Sep 19, 2017

I have being charged twice this month

Hi there,

I paid for a monthly xBox Live gold subscription on the 29th Oct and then I was charged again on the 6th November again for 6.99. I am wondering why this happened and if I can be refunded.

Thanks for your help,

Conor Pelly

M3tal Daz3 · Sep 19, 2017

For purchasing issues you should contact xbox support billing section:

1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support

M3tal Daz3

For purchasing issues you should contact xbox support billing section:

1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

Darkhawk Ninja

To get help with this issue, you will want to contact Official Xbox support's billing department. Go to
support.xbox.com/contact-us

They have access to your account (unlike us volunteers) and can help you get things straightened out!

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Hit Upvote if this Helps!

Toad 004

Either way, you will be charged NOTHING on September 27th. It's $2 for 2 months, not $2 per month for 2 months.

Smwutches

You will need to contact support and speak to billing. Http://support.xbox.com/contact-us

EzequielNeves19

Hello Logan.
My name is Ezequiel. I'm an Independent Consultant and I'm happy to help you today. I suggest you wait for your invoice to close to see if you will in fact have two charges on your credit card bill, as it is dangerous for you to try to reverse any of them.

https://support.xbox.com/en-GB/help...child-accounts/prevent-unauthorized-purchases

If you have more questions, please enter this link and you will have information that will help you, if you do not get answers, enter the link again and click on the contact us option, it is in green on the right side of the screen.

I hope I have answered your question, if you have any further questions, please do not hesitate to contact me.

I was charged twice this month (September)