I was charged twice this month for xbox game pass.

Hi Caitlin

Sorry to hear about the duplicate charges. However, do you only see them on your bank's transaction or also in your order history as well?

Kindly sign in to your order history here: https://account.microsoft.com/billing/orders/ and click "All available" to see the full list.

If you can see the duplicate charges, you may process a refund at https://support.xbox.com/forms/request-a-refund

If not, its possible that it's an authorization hold that may clear off within a few business days depending on your bank's policy. You may reach out to them to verify how the authorization hold works for them.

For your reference, you can check it out here: https://support.xbox.com/help/subscriptions-bil...

Hello MySquareWheel! I'm Kris and I'd be happy to help you with your question.

Are both subscriptions showing in services on your account or just one?

Hi Cc, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I truly am sorry to hear that.

I kindly ask you to speak with the Microsoft Staff.

Please enter this link:

https://support.microsoft.com/help/28808/microsoft-store-contact-support

You can also request a callback or try the Virtual Agent.

https://support.microsoft.com/home/contact

To use the Virtual Agent:

https://vsa.services.microsoft.com/v1.0/

I hope this helps.

season pass content must be downloaded in game or youll be charged twice downloading via xbox store

Hi, Harley. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please use this link to request a refund, https://support.xbox.com/en-US/forms/request-a-....



You can get the order number from this link, https://account.microsoft.com/billing/orders.