I was charged twice for one game, who can I email to fix this?

Discus and support I was charged twice for one game, who can I email to fix this? in XBoX Games and Apps to solve the problem; I purchased Mad Max for $7.99 and Shadow of War Definitive Edition for $8.99 on January 1st. When I attempted to purchase Mad Max, there was an... Discussion in 'XBoX Games and Apps' started by FadingBlaze, Jan 4, 2021.

  1. FadingBlaze
    FadingBlaze Guest

    I was charged twice for one game, who can I email to fix this?


    I purchased Mad Max for $7.99 and Shadow of War Definitive Edition for $8.99 on January 1st. When I attempted to purchase Mad Max, there was an internet problem and it didn't appear to go through, giving me an error. So I tried again and it worked. Four
    days later and I notice there are not two but three transactions from Microsoft: $7.99 (Mad Max), $7.98 (?), $8.99 (Shadow of War). I double checked my orders and there are only two purchases for that day. So I know the $7.98 has to be from the first attempt
    that apparently went through despite it timing out and making me purchase again (how could that even happen?). Who can I email? I have screenshots.

    :)
     
    FadingBlaze, Jan 4, 2021
    #1
  2. kyle_m4496 Win User

    I got charged twice fix this!

    Hi Michael_468. My name is Kyle and I'm an independent advisor.

    Thank you for posting on the Xbox Communities Forum. I'm sorry to hear you have been charged twice for an order.

    Usually, this means the first charge failed to process, and the pending funds will return to your account within 5-7 business days.

    However, as we can't access accounts on this chat, please contact Microsoft Support for further clarification on these charges: https://support.microsoft.com/account-billing/4f615f2a-6bbd-fd69-6695-ae213d63eef0

    More contact options can be found from these links:

    https://support.xbox.com/contact-us

    https://support.microsoft.com/contactus
  3. DeniqL Win User

    I was charged twice, twice

    Hi! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

    How long ago did you make the purchases? In some ocassions it can take up to 48 hrs for a transaction to appear.

    Also if the charge is not there it could mean that it was held for some reason. Have you contacted your bank to check that?

    If the charges do not appear after 46 hrs and they were not held either. Contact support

    https://support.xbox.com/contact-us
  4. Finn Loryman Win User

    I'm getting double billed

    It says it's one charge every month, it's only on my bank account that it says I'm charged twice.

    I do not have another email attached.

    Thank you for replying so quickly!
  5. Daft Badger Win User

    Charged twice for the same item

    Nothing we can do here i'm afraid.You will need to phone support for your region.They are the only one's who can give you a refund if you have been charged twice.
  6. 2c9543ae-c0df-4f6c-b Win User

    Shipping Status: WISMO or UPS?

    Although it says you've been charged twice, I can assure you this isn't the case. Microsoft request the funds and your bank/card issuer authorises it. I confirmed this with NatWest who have said that there's only one request £429.99.
Thema:

I was charged twice for one game, who can I email to fix this?

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