I was charged multiple times for a game?

Powerhouse HKS · Feb 2, 2018

Hello,

I recently bought Battlefield: Bad Company on Xbox One. I just checked my billing on my bank account and it billed me 59.95 euros. The game however costs only 14.99 euros. I may have pressed the "Buy" button a few times because it was lagging a bit. What
can I do to get the excess billing refunded?

Any help would be greatly appreciated!

:)

maxen · Feb 2, 2018

Charged multiple times for Limbo

You may find this link helpful in getting in touch with them:

support.xbox.com/contact-us

Senyth · Feb 2, 2018

Charged multiple times for Limbo

I logged on today and tried to purchase Limbo, but received an error message saying that the content was currently unavailable. I waited for about a minute and tried again and received a different error message saying that my account was locked from making
purchases. I deleted my profile, cleared my cache, redownloaded my profile and tried again and finally managed to successfully purchase and download Limbo... but when I checked my account, I had been billed for it 3 times.

Normally I would assume I need to call the billing department, but the Xbox support page led me here. Please help?

Smwutches · Feb 2, 2018

You'll want to contact support and speak to billing. Contact Us | Xbox Support

Castellus Zemi · Nov 2, 2018

You will need to contact xbox customer support and speak to someone in billing.

Xbox Customer Support Number: 1-800-469-9269

Monday - Friday 6am - 10pm Pacific time

Saturday - Sunday 7am - 6pm Pacific time

Contact Us | Xbox Support

Castellus Zemi

You will need to contact xbox customer support and speak to someone in billing.

Xbox Customer Support Number: 1-800-469-9269

Monday - Friday 6am - 10pm Pacific time

Saturday - Sunday 7am - 6pm Pacific time

https://support.xbox.com/en-US/contact-us

Smwutches

You'll want to contact support and speak to billing. http://support.xbox.com/contact-us

Francia J.

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Just a friendly reminder though that all successful transactions are added on our order history in real-time, if there is no transaction it may mean that it's not successful and you may need to dispute the charge to your bank.

Lucas Lauer

Hello, Kamikaz3Badger. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

Please follow the steps below to see if this is really an unauthorized charge that is not linked to any Microsoft account that you own:

https://support.microsoft.com/en-us/account-bil...

If your Microsoft account only got one month added to your Game Pass subscription, meaning the other 3 charges were unauthorized charges, I would suggest you to contact your bank or credit card company, dispute the charge and request them to stop all future payments from Microsoft.

I understand your frustration. This was probably done by someone who stole your bank account or credit card information and used it to purchase a service or subscription from Microsoft/Xbox. If you don't know the account these products or subscriptions are being purchased for, Microsoft/Xbox support team might not be able to cancel the purchases and refund you.

I'm not a Microsoft employee. I never worked for Microsoft and I do not have access to user accounts, billing or purchase information. I'm just a user helping other users.

If you have any question, please let me know. And again, I'm really sorry about this.

Daboi96

Sorry to clarify it charged me twice today back to back.

I was charged multiple times for a game?