I was charged for a Minecraft Realm, but it isn't appearing in my Realm list.

Chillykiwi · Oct 29, 2019

Hello,

I purchased a Minecraft Realm tonight. The loading screen for the purchase hung for over ten minutes, so

I closed the game. Upon relaunching the game, the realm is not visible (even hours later) and I have been charged the $5 for the realm.

Are there any known resolutions for this?

Regards,

.

***Moved from Windows 10/Microsoft Store***

:)

XBF Diego M

Hi Chillykiwi,

Thank you for posting on forums, I'd be happy to help.

Does the charge for the realm subscription appear in your
Microsoft account order history?

If you haven't already done so, I'd recommend checking for any updates to Windows, the Microsoft Store, or Minecraft for Windows 10. If you have confirmed that everything is up to date, try uninstalling and then re-installing the game from the Microsoft
Store app.

Be sure to let us know!

SumGuyMS

Hello Jesse

I do not see the current recurring charge listed at https://account.microsoft.com/billing/orders/ currently there's no history of that charge ever being made, but I know it used to be on there as I've had Minecraft Realms for well over a year. The only charges listed are the two new charges I had to make to regain access to my realm.

After checking my girlfriend's subscription history we found the payment history is now on her account somehow. She also does not currently have access to any realms on minecraft, and she's never had a realm. The realm in question has alway been under my name, I'm listed as the owner, and it worked for over a year with no problems. Now I'm still paying for it but no one has access to it.

All subscriptions have been cancelled and refunds have been requested. I guess we'll see what happens.

Trixxyz

Minecraft realms were down at this time. They were down for around 36-48 hours. You're realm should be functioning now. If it isn't try some of the following

Restarting Minecraft
Turning off your Xbox and turning it back online
Check your network settings
Install a backup of the realm
Download the world on the realm and then re-upload it

[b]If this has helped you in any way please upvote this or select mark as answer[/b]

Trixxyz

Minecraft realms were down at this time. They were down for around 36-48 hours. You're realm should be functioning now. If it isn't try some of the following

Restarting Minecraft
Turning off your Xbox and turning it back online
Check your network settings
Install a backup of the realm
Download the world on the realm and then re-upload it

[b]If this has helped you in any way please upvote this or select mark as answer[/b]

ChloeTsunami

I redeemed this perk this morning and it doesn't work at all. If I try to go to realms in-game, using java edition as instructed, it just brings up a screen with a link to try a free trial, or a link to buy a realm. When I go to my microsoft account to look at my subscriptions it lists me having a minecraft realm for the next three months.

I'm about ready to cancel my subscription right now. Don't want to be charged when it rolls around for nothing. If it says I have a realm then why don't I have a realm in the game?

I was charged for a Minecraft Realm, but it isn't appearing in my Realm list.