I was billed two times for the same game

Discus and support I was billed two times for the same game in XBoX Games and Apps to solve the problem; I was billed two times for the game I got this morning d3d7e46b-3638-4bf6-a29d-4cdd83c508a7 Discussion in 'XBoX Games and Apps' started by Charles Fields, May 9, 2023.

  1. I was billed two times for the same game


    I was billed two times for the game I got this morning

    :)
     
    Charles Fields, May 9, 2023
    #1
  2. Francia J. Win User

    I was billed two times for the same game

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

    Just a friendly reminder though that all successful transactions are added to our order history in real-time, let's check if there are two successful transactions on your Microsoft order history as well.

    Can you please sign in to https://account.microsoft.com/billing/orders and check if you can see two transactions for the game from there?
  3. PlushRelic54582 Win User

    The same game on two consoles at the same time.

    Hello, Thanks for posting on Microsoft forum, Its kind of odd that you could sigh into 2 consoles at the same time as your not meant to be able to do that on Xbox one.

    I Would say that the new update has patched the glitch/bug and you can no longer connect to 2 consoles at the same time.
  4. GMS1stLDYCannon Win User

    The same game on two consoles at the same time.

    Everyone was under their own gamertag right?? Thats the way game sharing works. Im not sure what the problem is now with Minecraft. Have you tried any other games to see if they are still working? Is gold still being shared through the consoles??
  5. Francia J. Win User

    Two billings occured for same subscription

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

    We need to validate if it's showing on your Microsoft order history because all successful transactions are added to our order history in real-time.

    Please sign in to https://account.microsoft.com/billing/orders, and check if you're seeing two transactions for the subscription.

    If you're seeing two transactions, you can then request a refund for the other one via https://xbox.com/refunds.

    If you're seeing only one, please check all Microsoft accounts that you own to possibly locate the other charge or if there is no other Microsoft accounts, you may need to reach out to your hank to dispute the charge.
  6. Chris Torres1 Win User

    Same house, two consoles, play same game at same time

    It can we play the same game at the same time?
Thema:

I was billed two times for the same game

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