I was banned from my xbox live account

:)

 

What happens to your games if you get banned on an XB One

that is the same as it is now, if you manage to break the rules so badly its a lifetime account ban you loose everything jn that account.

for a modified console its the console that is banned, I think you have to involved in active game code hacking or account phishing or other be involved in nasty completely ruin live for others areas to get a perm ban for your actual gamer account, hey are never clear on why accounts are banned tho

 

Live account banned permanently for no reason, HELP please!

My 10 year old son's account was banned Christmas Eve (was so much fun watching a kid open new games that he couldn't play)! This is the email I received Christmas Eve:
This email is to notify you that your Xbox LIVE account privileges have been permanently suspended due to modification of your gamertag or other profile data.

These modifications may include, but are not limited to:
•Altering the appearance of your gamertag or avatar
•Illegitimate gain of achievements or avatar awards
•Application of watermarks or other special identifiers that were not legitimately granted
•Unauthorized manipulation of in-game parameters

Your conduct was brought to the attention of the LIVE Enforcement Team through complaints filed by other Xbox LIVE users or in the course of our operation of the service. The LIVE Enforcement Team has reviewed the complaints and other evidence regarding your conduct and determined it violates the Xbox LIVE Terms of Use and/or Code of Conduct. Because your conduct is in violation, the LIVE Enforcement Team has issued a permanent suspension.

During your suspension, you will not be able to log into Xbox LIVE. Your Xbox LIVE privileges will not be reinstated.

Customer Support is not able to modify or provide any further details about your suspension.


My son does not know how to modify or alter any of these things, so the ban is not legitimate, but the account is suspended. I spent 4 hours on Christmas Day trying to get this straightened out, and was told it was a billing problem so I was transferred to billing which never answered. Today I called support again, and made the customer care person look into the account in depth and she said it had nothing to do with billing, that I was on auto pay with paypal and that it was received. She helped me set up a temporary account and transferred me to billing to change over my payment details from banned account. (Still on hold to India right now after almost an hour).
She was unable to tell me whether points that we have purchased or games, etc would be transferred.

I want to know how to get this straightened out because my son has logged many hours playing his games, gaining points, added purchased points, etc. to his account and now it is all gone. Like I said before, my son is not capable of doing the things the ban states, so I need help in resolving this, because either someone hacked his account, or he was unfairly targeted by gamers in rooms.

Thank you in advance for any help or advice you can offer!

My son's banned gamer tag is Gunman708
his new gamer tag is SnowingSpy44

 

For information about your ban and to see about submitting a case review, you would need to go to http://enforcement.xbox.com

 

Xbox Enforcement does not use the forums and the only way to get help is through the enforcement website.

You can find out more information about your ban here-
https://enforcement.xbox.com/en-US/enforcement/showenforcementhistory

If you feel that the ban was wrongly imposed, check out-Xbox Enforcement | How Do I to find out more info about case reviews

This FAQ/enforcement myths might also be helpful-
https://enforcement.xbox.com/en-US/home/howto#sub-topic0-5

Hope this helps!

 

but this is not right, if one does wrong things I do not have to pay for the blame, all the reports I received are because they complained about my gaming mode on gta v

what Microsoft did is an unfair thing about a customer who has been entrusted to microsoft for years, I was going to take the xbox one, but after what happened I will surely go on the reliability of the playstation 4, sorry microsoft, you lost a customer.

 

A common misconception is that a certain number of reports will result in an automatic suspension. According to the myth, even if you haven’t done anything wrong someone can get you suspended by encouraging players to file many complaints. This is completely
untrue.

XBLPET investigates complaints and takes each report into consideration when making an enforcement decision, but a certain volume or frequency of complaints doesn’t guarantee a suspension. We take an evidence-based approach to enforcement and take numerous
factors into account when considering issuing a suspension. The context around the content or activity is particularly essential and drives our decision-making process. Simply put, there is no magic formula that instantly results in a suspension.

Despite what some may claim, XBLPET will never ever ban anyone “for no reason”. Suspensions alway soccur as a result of a specific Code of Conduct violation.

In the rare case that the ban was imposed incorrectly, you'll have to submit a case review.

 

if I did really something then because microsoft, by accessing the mail address of my xbox live account is written: your account has been suspended until 29/11/2017 for ongoing grievances by players on the online GTA V game , so your xbox live account will
not be available until 29/11/2017, which is not a valid motivation for blocking my xbox live account, must specify what those complaints contained, and especially if the game is based on 'killing people and players they can not block my account for that.

this system that microsoft uses on gamers is meaningless and sustenantly useless, most people prefer the console sony, the playstation 4, because the ban system is very different and works better than microsoft, though microsoft admits to being wrong to ban
my account, I would have forgiven them and it would be over there, but as my account is still hanging out I will continue to write until I unlock the account.

microsoft can be quiet that has a dissatisfied ban client who has caused an innocent client of what he did, can stay calm that by December will not count on me anymore, as I feel fooled by microsoft's behavior, I'll tell of the episode happened around with
friends, family, etc ... and I will advise you to take the sony console and not take the xbox, i'm sorry microsoft but you're a wrong person to get around.

 

if I did really something then because microsoft, by accessing the mail address of my xbox live account is written: your account has been suspended until 29/11/2017 for ongoing grievances by players on the online GTA V game , so your xbox live account will
not be available until 29/11/2017, which is not a valid motivation for blocking my xbox live account, must specify what those complaints contained, and especially if the game is based on 'killing people and players they can not block my account for that.

this system that microsoft uses on gamers is meaningless and sustenantly useless, most people prefer the console sony, the playstation 4, because the ban system is very different and works better than microsoft, though microsoft admits to being wrong to ban
my account, I would have forgiven them and it would be over there, but as my account is still hanging out I will continue to write until I unlock the account.

microsoft can be quiet that has a dissatisfied ban client who has caused an innocent client of what he did, can stay calm that by December will not count on me anymore, as I feel fooled by microsoft's behavior, I'll tell of the episode happened around with
friends, family, etc ... and I will advise you to take the sony console and not take the xbox, i'm sorry microsoft but you're a wrong person to get around.

 

if I did really something then because microsoft, by accessing the mail address of my xbox live account is written: your account has been suspended until 29/11/2017 for ongoing grievances by players on the online GTA V game , so your xbox live account will
not be available until 29/11/2017, which is not a valid motivation for blocking my xbox live account, must specify what those complaints contained, and especially if the game is based on 'killing people and players they can not block my account for that.

this system that microsoft uses on gamers is meaningless and sustenantly useless, most people prefer the console sony, the playstation 4, because the ban system is very different and works better than microsoft, though microsoft admits to being wrong to ban
my account, I would have forgiven them and it would be over there, but as my account is still hanging out I will continue to write until I unlock the account.

microsoft can be quiet that has a dissatisfied ban client who has caused an innocent client of what he did, can stay calm that by December will not count on me anymore, as I feel fooled by microsoft's behavior, I'll tell of the episode happened around with
friends, family, etc ... and I will advise you to take the sony console and not take the xbox, i'm sorry microsoft but you're a wrong person to get around.

 

if I did really something then because microsoft, by accessing the mail address of my xbox live account is written: your account has been suspended until 29/11/2017 for ongoing grievances by players on the online GTA V game , so your xbox live account will
not be available until 29/11/2017, which is not a valid motivation for blocking my xbox live account, must specify what those complaints contained, and especially if the game is based on 'killing people and players they can not block my account for that.

this system that microsoft uses on gamers is meaningless and sustenantly useless, most people prefer the console sony, the playstation 4, because the ban system is very different and works better than microsoft, though microsoft admits to being wrong to ban
my account, I would have forgiven them and it would be over there, but as my account is still hanging out I will continue to write until I unlock the account.

microsoft can be quiet that has a dissatisfied ban client who has caused an innocent client of what he did, can stay calm that by December will not count on me anymore, as I feel fooled by microsoft's behavior, I'll tell of the episode happened around with
friends, family, etc ... and I will advise you to take the sony console and not take the xbox, i'm sorry microsoft but you're a wrong person to get around.

 

Hey GuRu X InFiniTy! As others have stated in this thread, we do not have access to enforcement actions here on the forums. If you feel the suspension or ban was placed incorrectly, you will need to submit a case review. For more
information please check
here. Thanks!

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