I was a loyal xbox one customer until I had some problems with my xbox and was treated badly!

I was an exclusive Microsoft (Xbox one) custromer and spent a ton of money on all things related. Until a few months ago when my Xbox broke and I was pass my warranty date. I found this rude and distasteful as it seemed after spending
$1,000 and $1,000's of dollars on the console, games and accessories. I had a son back in Jan and have not been able to spend the money to get a new console. I would think as loyal as I have been to your company and the money I spent I would of been treated
with a little more respect. Instead I ended up having to sell a "defective" console to GameStop at a 1/8 of the price i paid for it. I realize you guys are a business and the sole purpose is to make money but sometimes in life its better to lose a little to
keep a customer. I realize I'm a small fish and I'm rather insignificant in the terms of money to you guys. I am a person who truly loved the game though and it hurts to see how unimportant to your company I truly am

:)

 

XBOX ONE

I had the disc drive dilemma and I am very impressed with how I was treated as a customer. I was able to hold on to my defective Xbox until my new one arrived. The free copy of RYSE was the icing on the cake. Didn't skip a beat

 

Free Xbox One Console Promo

Hello, I was recently talking to a customer service advisor and was redirected here to find out what I can do to receive an xbox one. I have been a loyal customer for years and have been recently struggling with financial problems. I would love to continue
my wonderful experience with xbox. A private message response would be greatly appreciated! Charlie

 

Give feedback, submit suggestions, ideas & request & Vote for BC Game Titles here: Xbox Ideas, powered by UserVoice

 

The reason I felt so disrespected was I was treated as if i DIDNT MATTER cause I was past my warranty date? I dont understand after being such a loyal customer how can you just act like we dont matter? Could of offered some solution like a price break or
idk. But its hard to just shell out more money for a console. I really wanted to get the xbox One X but I am scared that I will spend that money again and if it breaks go through the same situation. Microsoft I am a good customer and have spent my hard earned
money with you but I need to feel as if my business matters at all to you guys. Which I'm sure to a billion dollar company I'm small change. But without millions of small change people who cant afford to buy a new console whenever and work hard to purchase
what they did you would not be the billion dollar company you are.