I want to speak to someone in order to regain access to my microsoft account.

I figured it out on my own last night someone hacked into my Microsoft account and used all my stored payment methods to order products and created a Xbox profile. They tried changing my log in credentials but I caught it after the first couple charges to my cash card and PayPal account. I have since regained access to my account, changed my password and added additional security in addition to removing my payment info. I have been refunded the charges as well.

If Microsoft were to unblock the account, then would I be able to add my 2FA? Or would the hacker just regain access?

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Sufyaan, what you want to do is change Alias, for any change in the account including changing the email you need to have access to it.

I don't know why or how you lost access to the account, but if you want to change the Alias you will have to regain access to your Microsoft account.

Hi

You will only be able to regain access to those games if you can regain access to that account.

You could try to recover access to your account here https://support.microsoft.com/en-gb/help/17875/microsoft-account-reset-or-recover-password

So are you telling me that it will be literally impossible for me to access my account on xbox.com, or change my xbox's security settings, or recover my account on another xbox 360 or possibly in the future transfer my account to an xbox one? As I've already
stated, I do not care about recovering access to the microsoft account. I just want to regain control of my xbox live gamertag and all of the services associated with it.