I want to remove my card, but I can’t cancel subscriptions

DanSev · May 2, 2020

Hey everyone, im having a bit of a problem, my xbox died and im waiting on my pc, but im still getting charged for gamepass ulti and it says im overdue even tho i have a couple hundred bucks in it, so i cant remove my credit card so i cant remove the subscriptions
so i have to pay every month for the rest of my life. TLR Xbox wont let me remove my card because i bought gamepass that cant cancel.

:)

DanSev

If an ambassador can cancel my subscription for me it would be great

crazydude1965

Try using mobile phone login to your microsoft account remove manage subscription

Jayhab4real

Unfortunately, ambassadors cannot access your account, we're just regular gamers like you!

Can you log into your xbox account at xbox.com? If so you would need to head over to the subscription s area and turn off recurring billing.

You mention being 'overdue', this usually occurs when payment is set to auto renew, byt payment cannit be collected.

You may need to contact xbox support directly to discuss the billing.

https://beta.support.xbox.com/help/subscriptions-billing/manage-subscriptions/cancel-recurring-billing-or-subscription

Select contact at the bottom of the page.

AuraWolf

It is possible your subscription is set to Auto Renew as this locks your card details to the console so you can't remove them.

Please try logging into your Microsoft account to make sure auto renew is turned off.

I hope this helps resole your situation.

Happy gaming

RosanneMM

I once purchased a card from Walmart for my grandson or online and want to stop the subscription. When I go to MICROSOFT billing and subscription , billing and payments, they won't remove the expired card. I finally got a new debit card with a brand
new number to avoid any more charges but want it removed totaling and cancelled and it seems I can not.

I want to remove my card, but I can’t cancel subscriptions