I want to register my new XBox One Controller

Hello bigfrog01!

Thanks for reaching out to Xbox forums support.

You would not be able to register your controller like you can an Xbox console.

What you would want to do is hold on to your receipt / proof of purchase so that if anything

goes wrong with the controller, you'd be able to confirm when it was purchased.

I hope this helps!

Felix

Xbox forums support

Yes. I did all 3 steps, and I've got information that my controller had to be replaced. I can't register it. I can register only new xbox one device.

I'm having the same problem. I want to buy an extra set of paddles (so I can use all short ones instead) but can't register my controller as it wants me to register an xbox console (which I don't have).

Yes, three specific controllers are all registering as the same controller. I plug in the one "good" controller that is problem free and it registers as controller 1. Then I plug in the "bad" controllers and each one will register as controller 2. However,
if I connect the wireless controller while the "bad" controllers are connected it will register as controller 3. The problem is with the three controllers rather than with the Xbox 360 itself.

As far as clearing the cache...the Xbox is brand new. I had this problem right out of the box before I had done anything with the machine. Investing in new controllers though? These things are brand new purchased from a retailer that gets them directly from
the manufacturer (Microsoft).

It is stated on the packaging that these controllers come with a 1 year warranty and the manual guarantees that they will be replaced if they suffer from a factory defect. The inability to use these controllers is a defect and I'm most certainly still under
warranty considering I just bought them less than a week ago. I'm not going to just discard these controllers, forget about the problem, and buy new ones.

The biggest question is whether or not I can do something on my end via software to fix the hardware problem; or do they need to be replaced outright?

I'm having the same problem, and am trying to see if Microsoft can replace my controller, but it's requiring me to register my Xbox One. I don't have an Xbox One. I bought this controller for PC games.

Is there another way to get a replacement other than simply buying a new one?