I want to refund a Fortnite pack I bought by accident

Hi BJG323 ©️™️,

Greetings!

Thank you for publishing in Microsoft Community.

We understand that you need help with processing a requesting a for the incorrect Fortnite pack that you bought. We truly understand how frustrating this can be, especially when you paid something for incorrect item and you can't get a refund for it.

We recommend that you need to speak with our Xbox Live support. It's best to work with them as they have the necessary tools to further check your concern and provide you a timely resolution with your concern.

Please follow the steps below to reach out to our live support team:

1. Please use this link: Contact us | Xbox Support
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
3. If not, please select the country/region it is showing and select the correct one among the lists.
4. Make sure to use to check the available contact times of the support.
5. Select the "Contact Us" button
6. Select the drop-down menu options that will match your concern.
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.

Thank you,

Microsoft Community Moderator

My friend accidentally bought the Fortnite crew pack on my account. I want to refund this please. I have seen your refund page but my subscription is not available to refund. Please help me out sir and transfer my money to my Microsoft balance.

You won't be banned. Simple accidents like this happen and it sounds like support was nice enough to grant you that refund, so just be more careful next time! I still have some of the PUBG currency from when I accidentally bought a starter pack and then
got a refund

Yes I asked for a refund because I bought some vbucks in Fortnite but it took a long time so I spent the vbucks and bought some stuff in Fortnite and after i bought the stuff you refunded me the money

Hi i accidently bought 2k17 preorder on the card and i just need a refund.