I want to change my email address, but it says the new one is in use?

Discus and support I want to change my email address, but it says the new one is in use? in XBoX Accessibility to solve the problem; I don't remember associating this email address with an Xbox account. How do I fix this issue? The email I am using right now was associated with my... Discussion in 'XBoX Accessibility' started by Jcormom, Apr 4, 2021.

  1. Jcormom
    Jcormom Guest

    I want to change my email address, but it says the new one is in use?


    I don't remember associating this email address with an Xbox account. How do I fix this issue? The email I am using right now was associated with my ex, who was abusive, and I would really like to not have to constantly remember what happened.

    :)
     
    Jcormom, Apr 4, 2021
    #1
  2. NetworkTrouble Win User

    Error Code 8015D002

    No, the email address I want to use is the new one. I've already recovered my old account (this one) which is the one I want to keep, just attached to the new email address. I've created a new microsoft account and xbox account for the email I want to
    use, but when I try to 'Change Microsoft Account' on my xbox it says the email doesn't have an xbox account. But I can use that email to log into the website and can use it on my xbox by downloading that profile.

    so... email 1 is used for the "" account, and email 2 is newly set up with "Temporary Placeholder style name" account. I try to Change Microsoft account from email 1 to email 2, but it says there is no account on email 2.

    The email on this account is only active temporarily and I am trying to change it to the new email so I do not loose my purchases.
  3. WithheldPillow Win User

    I can't add my new email as an alias

    Do you know if there is a way to merge the accounts then? My old email address, that is also a gmail account, needed to be changed due to security problems. I changed my email and want to be able to keep my Gamertag but using the new email address. My goal is to get all accounts attached to the old email changed to the new one for security reasons. I really appreciate your willingness to answer my questions!
  4. johntheguy-F2DD11C0- Win User

    All I want to do is switch my gamertag to my new microsoft account. Why is this not possible on anything other than an xbox

    Yes, I'm trying to change it on a pc. I have a gamertag associated with an email address from a few years ago. I now have a new email address that I use, but it somehow created its own gamertag, that I don't want to use. I want my new email address to have
    my old gamertag.
  5. WPAK Win User

    Merge two accounts?

    Hi there,

    you can't merge accounts itself or fully move the Xbox Live Account to a different Microsoft Account, but something that could work for you is changing the primary email address for the Microsoft Account.

    My assumption what steps might be required are:

    - Change the primary email on the New Unused Xbox Account account to something else (you might need a new MS account/email for that) so that the Wanted email address is no longer attached to a Microsoft Account.

    - Change the primary email on the Old Xbox account to the new wanted email address, so that that Wanted email address can be used to sign in to the Xbox main account.

    See this link for the full information on how to change the primary email address on a Microsoft Account

    https://support.xbox.com/my-account/microsoft-account/change-email-sign-in-for-microsoft-account

    Let us know the results
  6. linchona Win User

    Are we no longer able to change our Account's Email online?

    I'm having the same problem. Want to change only my primary email (the one that i use to sign in)

    but in account.live.com after clicking on "Update email address" I'm getting this message:

    "The email address associated with your Microsoft account can't be changed"

    And this is a mail I don't want to use
Thema:

I want to change my email address, but it says the new one is in use?

Loading...
  1. I want to change my email address, but it says the new one is in use? - Similar Threads - change email address

  2. How to change my Microsoft email address when I deleted it?

    in XBoX Accessibility
    How to change my Microsoft email address when I deleted it?: Hello, I need help with my old Microsoft account. The email address of this older account is a gmail address and I deleted it completely but I forgot to change the Microsoft account email address...
  3. Can I change my security email address to my main email which is already registered on...

    in XBoX Accessibility
    Can I change my security email address to my main email which is already registered on...: Made my primary Xbox account with my dad's email years ago back when I didn't have an email long story short I now have a email but I had registered it on another Xbox account would it be a...
  4. How to recover account beyond the recovery form OR change email address on xbox account

    in XBoX on Consoles
    How to recover account beyond the recovery form OR change email address on xbox account: I am trying to log into my xbox account for Sea of Thieves. My xbox username is astew1995. I tried to recover my outlook email: *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** -...
  5. How to change an email address that's dead

    in XBoX Accessibility
    How to change an email address that's dead: I have a second profile on Xbox that I use mostly offline but would like to activate it online. The email attached to this account is long gone and there is no way to change it. I cannot log in...
  6. Can I change the email address of an old account?

    in XBoX Accessibility
    Can I change the email address of an old account?: Can I change the email address of an old account? I’ve been using this account for over a decade now but lost access to the email address it uses. With the way it wants to send a verification...
  7. My Microsoft account was hacked, hackers changed email address,, cannot sign in to see...

    in XBoX on Windows
    My Microsoft account was hacked, hackers changed email address,, cannot sign in to see...: My Microsoft account was hacked, hackers changed email address,, cannot sign in to see activity and cannot recover account Please help! I've attempted recovery using the recovery tool many times...
  8. When will XBOX allow us to change our primary email address?

    in XBoX Accessibility
    When will XBOX allow us to change our primary email address?: When I made the Xbox account that I have, I was a child around the age of 9 or 10. Of course I didn't have an email account of my own, so my dad put it under his email. Well, I am 22 years old now...
  9. Changes my Microsoft email address and now can’t log into Xbox anymore

    in XBoX Accessibility
    Changes my Microsoft email address and now can’t log into Xbox anymore: Hey guys, I changed my e-mail address on my Microsoft account and now I can’t log into my Xbox. My gamertag still shows my old email address (that has been deleted off my Microsoft account and...
  10. Account hijacked and email address changed

    in XBoX Accessibility
    Account hijacked and email address changed: My Microsoft account got hijacked they changed the e-mail now I can not got it back I folowed inctraction from a simular poste but got the "get community help" optoin and not "Chat with a support...