I want to cancel and I want my money back please

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues.

If you are referring to a subscription, you can cancel the subscription and get a refund by logging in through this website

https://account.microsoft.com/services

Select the three dots next to the name of the subscription you wish to cancel and then select “Manage”, in that section you will find the “Cancel subscription” button, select it and it should give you the option to cancel and get a refund.

In case it does not let you do it and you get a message saying that it is not possible to cancel because the subscription is already paid, please note that there are certain policies that must be met before the system will process a refund. For example, subscription refunds are limited to one per account. You can find more information here.

https://support.xbox.com/help/subscriptions-bil...

In case you are sure you meet the conditions and the system still does not allow you to cancel and get a refund, you can report it directly to Xbox support by going to this web site

https://support.xbox.com/contact-us

Login > Select “Contact us” > Add data according to your problem > Select “See contact options” > Skip > Request Call / Chat online

Just a friendly reminder that this is a public forum and those of us who participate in it are ordinary gamers, I am not part of Microsoft support, so I do not have access to your account or system. My only mission is to assist and guide the community a little bit.

Best regards!

Greetings Reudan, The support number for your region, the United Kingdom is
0800 587 1102

Greetings, Reudan. You can find the appropriate support number for your region from this page:
support.xbox.com/contact-us. Give them a ring and they should be able to help you out. Thanks!

For most billing related issues, you will need to contact phone support. If you're in USA/Canada, please call 1-800-469-9269

Hi!

Unfortunately, after more than 30 hours of play it will not be possible to get a refund. You can still report bugs and glitches on the

forum for fix.