I want a refund - there's nowhere to request it

Discus and support I want a refund - there's nowhere to request it in XBoX Games and Apps to solve the problem; I recently purchased a DLC code with a prepaid VISA I purchased in the USA (I live in Canada). When I went to redeem the code, it said it's locked by... Discussion in 'XBoX Games and Apps' started by BrandonTaschuk, Aug 26, 2018.

  1. BrandonTaschuk
    BrandonTaschuk Guest

    I want a refund - there's nowhere to request it


    I recently purchased a DLC code with a prepaid VISA I purchased in the USA (I live in Canada). When I went to redeem the code, it said it's locked by region and I can't download it. I've checked my orders and there's no option to request a refund so now
    I am completely unable to use a DLC that I purchased with my hard earned money and I couldn't find an email anywhere of someone to contact for a bit of support from xbox or microsoft. I just want my money back or better yet to be able to actually use what
    I rightfully paid for.

    :)
     
    BrandonTaschuk, Aug 26, 2018
    #1
  2. Tormaz
    Tormaz Guest
    Tormaz, Aug 26, 2018
    #2
  3. Oraclea
    Oraclea Guest
    Oraclea, Aug 26, 2018
    #3
  4. CrazY1985
    CrazY1985 Guest

    I want a refund - there's nowhere to request it

    CrazY1985, Aug 26, 2018
    #4
  5. Saeleth
    Saeleth Guest
    Hey there,

    As per TOS, all digital sales are final. You can contact MS Customer Service for this specific case but no guarantee you'll get a refund.
     
    Saeleth, Aug 27, 2018
    #5
  6. CrazyDave131
    CrazyDave131 Guest
    You can contact support but they will only give you ONE refund. But that would work!!!
     
    CrazyDave131, Aug 28, 2018
    #6
  7. Tormaz
    Tormaz Guest
    If you purchased the code from Microsoft directly. If it doesn't show up immediately, try waiting a day then go to account.microsoft.com then payment & billings, then order history. If you find the item you may have an option to request a refund under the
    section for that item. If it's still not there, alternatively you can try contacting support to see if there is anything they can do. They might not be able to do anything, but they may be able to do something to assist.
     
    Tormaz, Aug 28, 2018
    #7
  8. The Viral Cyrix
    The Viral Cyrix Guest

    I want a refund - there's nowhere to request it

    Where did you purchase the code. From a store while you were in the US. If that is the case you need to contact that retailer for a refund.

    Microsoft will not refund you for a code you purchased from another retailer
     
    The Viral Cyrix, Aug 28, 2018
    #8
  9. BowenB23
    BowenB23 Guest
    Contact support. I believe I heard a similar situation in the past that they were able to support with. Hope it works out.
     
    BowenB23, Nov 2, 2018
    #9
  10. CrazyDave131 Win User

    I want a refund - there's nowhere to request it

    You can contact support but they will only give you ONE refund. But that would work!!!
  11. CrazY1985 Win User

    I want a refund - there's nowhere to request it

  12. Tormaz Win User

    I want a refund - there's nowhere to request it

    If you purchased the code from Microsoft directly. If it doesn't show up immediately, try waiting a day then go to account.microsoft.com then payment & billings, then order history. If you find the item you may have an option to request a refund under the
    section for that item. If it's still not there, alternatively you can try contacting support to see if there is anything they can do. They might not be able to do anything, but they may be able to do something to assist.
  13. BowenB23 Win User

    I want a refund - there's nowhere to request it

    Contact support. I believe I heard a similar situation in the past that they were able to support with. Hope it works out.
  14. The Viral Cyrix Win User

    I want a refund - there's nowhere to request it

    Where did you purchase the code. From a store while you were in the US. If that is the case you need to contact that retailer for a refund.

    Microsoft will not refund you for a code you purchased from another retailer
Thema:

I want a refund - there's nowhere to request it

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