I want a custom profile picture but it says I have a child account but I have adult...

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Lewis, try the procedure below

Is your account 18+?

If not:

Try changing it this way.

https://account.xbox.com/en-us/Settings?rtc=1&a...

Go to the top right corner, click on your avatar

click on my microsoft account

Click on "Your Information" on the top tab

go on the date of birth

Change to a date that matches age 18+.

Once this is done, log out your microsoft account from all open browser sites,

wait 20 minutes for the updates to take effect on the server.

Your own custom picture in profile is only for adult account. You are child, your parents made for you child account.

I have an adult account but i can’t have a customized profile picture. My friend has the same issue too. We have adult accounts but the xbox app says we dont have adult accounts.

Changing the birthdate under your profile doesn't changes your child account to adult.

Only the parental account can upgrade a child account when the service registers that the account has reached 18+

Unluckily only adult accounts can post custom profile pictures for obvious reasons

Hey there Jacob!

Nice to meet you! My name is Christian, an independent advisor. I'm here to help you out.

I just want to clarify, are you trying to change your profile picture to a custom profile picture?

If you are trying to change your child account to an adult account, it will not be possible because even if you change your account's birthdate, the system will still detect that your account is a child account based on your account's birthdate upon creation.

The only way for a child account to graduate to an adult account is to wait until your original birthdate turns to 21 years old.