I used xbox rewards to claim minecoins but they aren’t showing on my minecraft account

Hi there! This is Virginia O.

I understand that you are experiencing issues with your redeemed Minecoins from rewards.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

To give you a heads up when it comes to Microsoft rewards this is being handled by a specific Department who are the Rewards Support.

Please be guided with the following troubleshooting steps to verify redemption in Microsoft Rewards history:

To check if the points were successfully redeemed, go to Microsoft Rewards History: https://rewards.microsoft.com/

Look for recent transactions involving Minecoins. Confirm if the redemption was marked as successful.

If it shows successfully, please be reminded that the redemptions can take up to 24-48 hours to process and reflect.

And if you have already waited longer than the wait time, kindly reach out to o Rewards Support here: https://rewards.bing.com/support to seek further assistance regarding your rewards points that was used to get Minecoins but wasn't added to the account yet.

Thank you for your cooperation.

Hi Bailey. My name is Kyle and I'm an independent advisor.

I'm sorry your Minecoins aren't showing in your account. Do they show in your account's order history? Check here: https://account.microsoft.com/billing/orders/

Hi, thanks for your reply, I found it in my microsoft order history and after jumping through a few hoops have now managed to add them to my minecraft account, thanks

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

Since you have mentioned that you have successfully redeemed your 330 minecoins from Microsoft Rewards, kindly confirm if it shows successful on your account by signing on account.microsoft.com > go to Payment and billing > Order history > select the date of range when you redeemed your Minecoins.

Once you have confirmed that the Minecoins from Rewards are showing up on your Microsoft account, log in to Minecraft using the same Microsoft account > go to the marketplace and check if the Minecoins are showing up on your Minecraft account.

You may also check this link for reference:

https://answers.microsoft.com/thread/ce5c22c8-b1d4-4511-999a-e263f821e6a2

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

I have a $5 Xbox giftcard from Microsoft Rewards that was loaded into my account. How do I purchase minecoins with it. I am playing Minecraft Pocket Edition on my phone.