I used my points to redeem a$10 gift card, but I don't see it. Can someone help me locate...

Hi, my name is , I'm a member of the Xbox community like you. I understand your problem, don't worry I'm here to help you.

Check if the order appears as completed or pending in your order history;

https://support.microsoft.com/en-us/topic/track...

On the rewards app, i have the auto redeem on for the £5 gift card and it’s taken the point of my account but hasn’t given me the 5 pounds. I used the rest of my points for a £10 gift card on the app and that worked.

The points have now been given back instead of giving the £5 gift card

How do I redeem my points to "gift" a gift card to be used by someone else on their own Microsoft account?

I recently redeemed two $25 Xbox gift cards on my laptop on the Microsoft store. The problem right now is that those cards are in my location. However, the Xbox locations list does not have my location, which means that I do not have access to the money. Please help!

Hello there!

I believe this article may help solve your issue.

https://support.xbox.com/en-US/help/subscriptions-billing/redeem-codes-gifting/troubleshoot-gift-card-code-issues

If not contact support

Contact Support

Hope this helps.

Hi there, I understand your confusion!

The “ after earning 26 reward points” just means that something you did earned you those points! With the extra 26 points you now have enough in total to redeem that gift card! Simply follow the directions of this MVP to redeem!

Go to the website listed in the message and you can see a list of gift cards you can redeem with Microsoft Rewards points. Choose the card you want and redeem it.

Hope we helped you, if we did let’s us know by marking our reply’s as helpful.

Enjoy the gift card!

GOLDEN, Xbox Ambassador