I used a gift card on a wrong account

Hi Steven, so you redeemed a gift card on the wrong account?

Hi there Jane,

Thanks for reaching out. I'm sorry to hear about the issue with redeeming the gift card on the wrong account.

What type of gift card was it? (Currency/Subscription)

Unfortunately, if the gift card is for Microsoft Currency you will not be able to transfer or refund. The funds will get attached to the account it was redeemed on.

Hope this helps.

If your son is unable to use the balance on his Xbox gift card after redeeming it on his Microsoft account, it's possible that there is an issue with the account that is signed in on the Xbox console. Here are a few things you can try:

1. Make sure that your son is signed in to the correct Microsoft account on the Xbox console. If he has multiple accounts, it's possible that he may have accidentally signed in to the wrong one, which could explain why he's unable to use the gift card balance.
   
2. Check to see if there are any restrictions on the account that could be preventing your son from using the gift card balance. For example, some accounts may have a spending limit that limits the amount of money that can be spent in a given period of time.
   
3. Check to see if there are any outstanding balances on the account that could be preventing your son from using the gift card balance. If there is an outstanding balance on the account, your son may not be able to use the gift card balance until the balance is paid off.
   
4. Make sure that the gift card balance is being applied to the correct account. If your son has multiple accounts on the console, it's possible that the balance may be applied to the wrong account.
   

If you've tried these steps and your son is still unable to use the gift card balance, you may want to try contacting Xbox customer support for assistance. They should be able to help you troubleshoot the issue and determine the cause of the problem.

I redeemed my xbox gift card under wrong account. How can i get it to a different one?

I purchased a digital gift card and redeemed it to the wrong account that’s associated with my Xbox. Is there a way to send these funds to another account? I tried to purchase another gift card with the funds in my account but couldn’t.

Hello,

Have you try this.

https://beta.support.xbox.com/help/...buy-games-apps/gifting-digital-xbox-game-help