I unblocked my cookies but I still cant log into xbox app on mobile

Hello XBF John,

Yes, when I mentioned "turned on cookies", I was referring to switching off the "Block all Cookies" option. With the "Block All Cookies" option turned off and my VPN turned on, I logged into my Xbox profile using my Edge and Safari browsers (I did not want Chrome anymore) successfully. Turning on/off my VPN did not appear to make a difference; however, turning on/off the "Block All Cookies" option did.

I also tried switching Edge to use Safari and vice a versa, and I was still successful in logging into my Xbox profile in either browser. I also tried staying logged in my Xbox profile in my Edge browser, and then logging into the Xbox app (to see maybe the app could detect my Xbox profile already logged in), but that did not work. More than likely, it does not work that way. I still see the "We can't sign you in. cookies are blocked". This is with the "Block All Cookies" option on Safari turned off.

It seems odd that my coworker also has an iPhone, with grandchildren all having iPhones, and all of their Xbox apps work fine. It is also possible that he and the grandchildren may be running an old iOS version.

I was trying to sign in to xbox mobile and it said i need to enable cookies and i cant figure out how

android phone or iphone?

Add my Call of Duty companion app to the list of mobile companion apps that are not up to date with my password update

cant log into any of the apps, yet I’m logged in here and on my console!

Hello!

So I did do that. I reset my password and I’m still unable to log in unfortunately. I can get into my Microsoft outlook account but that it all. I cannot log into my Xbox account on my console or the mobile app.

Hi Aaron, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, try to use a different browser or your browser's incognito/InPrivate mode.

Be sure to clear your browser cache and cookies as well.

Have you tried to login via the Xbox Mobile App, Xbox PC App or in the Console itself?

Mobile: https://www.xbox.com/apps/xbox-app-for-mobile

PC: https://www.xbox.com/apps/xbox-app-for-pc

If that still does not work, I kindly ask you to speak with the XBOX Staff.

Please enter this link:

https://support.xbox.com/contact-us

They can check your information and verify it.