I turn my Xbox one s stays on green screen

I'm sorry to hear that. Is there an external hard drive connected to your console now?

Please turn off your console then disconnect the external hard drive. Turn on your console without it and see if it's working fine.

Hi I did that already and it still don't work... it stays on green screen with Xbox icon

Hi, Lori. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please do the steps below in sequence to do a factory reset and let me know if it works:

- Unplug the network cable if you're using a wired network connection.

- Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

- Wait 30 seconds.

- Plug the power cord back in.

- Press and hold the BIND button (the one you use to sync controllers) and the EJECT button, and then press the Xbox button on the console.

- Continue holding the BIND and EJECT buttons for 10-15 seconds.

- Listen for two “power-up” tones a couple of seconds apart.

Note: If you don't hear two power-up tones after 15 seconds, it means this failed. Likewise, if you hear any “power-down” chirps, that also means this failed.

- You can release the BIND and EJECT buttons after the second power-up tone.

- The console should start and show the Troubleshooting screen

- Choose "reset this Xbox" and there you have an option to Keep Games and Apps (already downloaded) or to Remove Everything.

I just hard reset my xbox and now it's just staying one the first screen you get taken to when you turn on your xbox. Green screen with xbox one symbol and 3 . . .

So basically its starting up I think but it's just staying on this screen