I trying to change payment account for Xbox PC app account but it wont allow me to add...

Hi weunited,



We haven't heard from you for 72 hours, so we assume the issue has already been resolved. We will not monitor this thread going forward, so if you need further assistance, click this link to create a new thread to discuss these issues. Create a new question or start a discussion (microsoft.com)






Thank you for your understanding.



Kind regards,



Moderator

Microsoft Community

Hi Geri:

Sorry I dont use this Outlook account for email so thus why I did not responsed until now. So will look into your advise. I really appreciate fortaking the time to assist my issue.

Have a nice day

HUY

Hi weunited,

Welcome to Xbox Forums. We appreciate for sharing your concern with us and we hope that you are doing well today other than this account issue.

We understand that you encountered problem when trying to change payment method instrument on your account. As per description, you you get a pop up that says, for business account or school account only.

Let us check on this together and sort this out to assist your concern. However, before we proceed, we would like to ask few questions about it.

1. Are you using a business account or school account?
   
2. Have you check account details, payment card details, if there no problem when you to put it on form?
   
3. Have you updated Xbox app and your PC to the latest version?
   

These above questions would help us provide the necessary information. Once we have gathered all the information, we will formulate the viable solution to help you with your case.

For the meantime, kindly check some troubleshooting steps in the article below.

• Troubleshoot payment option issues - Microsoft Support
  

Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.



We will be glad to follow up and help you.

Sincerely,



Moderator

Microsoft Community

i can sign on a pc but wont let me sign in on my console. i deleted the account and tried to add new now the add new app wont even open so i can put my account in

Hi thanks for the response. Ive tried to pay for a Gold Subscription, but it keeps on saying that i cant . says i need to try a different payment option.

Error

This payment option is used on as many accounts as it is allowed to be. remove it from thise accounts and try again or add a different payment option.

*** i only have this payment option under 1 account, so not sure why its saying i have it under too many accounts. I tried to add another payment option, and it also wouldnt allow me to add one.

Any suggestions of how to check if i have other accounts with this payment option?