I try to buy something and it says we can’t process your payment and my region is all ok.

Discus and support I try to buy something and it says we can’t process your payment and my region is all ok. in XBoX Sales and Promo to solve the problem; Any one anything about this 11967861-5fd4-42cf-8925-1565cd07662b Discussion in 'XBoX Sales and Promo' started by TurningYard1434, Jul 14, 2018.

  1. I try to buy something and it says we can’t process your payment and my region is all ok.


    Any one anything about this

    :)
     
    TurningYard1434, Jul 14, 2018
    #1
  2. Halo 5

    Ok when i try to buy the halo 5 guardians greatest hit customization REQ pack

    It first says

    Something has happened at our end. Waiting a bit might help.

    I try again and it says

    Contact Microsoft support we can'T process your payment

    Any one know how to fix this ?
     
    Lord Dianite V3, Jul 14, 2018
    #2
  3. SIANolsino
    SIANolsino Guest
    "We can't process your payment"

    I keep getting this error every time I try to buy the Classic Helmet REQ Pack. Help me!

    "We can’t process your payment.

    2lixMpJC4eAu+YUV.0.17"
     
    SIANolsino, Jul 15, 2018
    #3
  4. M3tal Daz3
    M3tal Daz3 Guest

    I try to buy something and it says we can’t process your payment and my region is all ok.

    M3tal Daz3, Jul 15, 2018
    #4
  5. M3tal Daz3 Win User

    I try to buy something and it says we can’t process your payment and my region is all ok.

  6. AlexTullie Win User

    Purchase error?

    I’ve only got one account on my Xbox and it’s my account I’ve tried to redeem it again and it says it’s been redeemed already, so I checked my payment options and it says $50 available but I can’t use it when I try to buy something on the Microsoft store.
  7. XBF Eladio M Win User

    So when I try to buy something for the Microsoft store it says we can’t process your payment what does this mean cause all I want to do is buy robux

    Hey MrWoods

    Thank you for taking the time to post this on the Xbox Forums. We understand that you are experiencing difficulties with completing a purchase on your account.

    We need a lil more information, so that we can provide you with the appropriate troubleshooting steps.

    Did you receive any other error codes other then that error message? There is a page that I will post

    here
    that provide troubleshooting techniques to address this matter, you are free to use it to locate this error code.

    If you can provide us this additional info, we should be able to assist you further on this matter.
  8. Mister Cerb Win User

    Sorry. Your purchase cannot be completed at this time. Please try again.

    Hey Tarrokk! Can you confirm where you're trying to buy the game? Meaning are you trying to buy it on xbox.com? If not, where are you trying to buy it?

    Also, make sure you log into paypal.com and commerce.microsoft.com and ensure that all of the payment details are correct so that we know there isn't a blockage there.

    Another thing to consider is region. Make sure your region is set properly as the game may be region locked in your area.
  9. Jerome Guzman Win User

    i cant buy something in my xbox

    It’s say United state and i did the hard reset and still the problem. I look to the order history at the payment and billing section and its there but when i tried to buy something i can’t it’s not there
Thema:

I try to buy something and it says we can’t process your payment and my region is all ok.

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