I tried logging into my Microsoft account, and it made me make a new account.

I see… in this case I can advise you fill the account recovery form, in that way you're going to submit a ticket with Microsoft account recovery team https://account.live.com/acsr

If you had a phone number attached to the account, use that instead of the old email address

Also, you could try alternative methods to recover your account here:
https://support.microsoft.com/en-us/account-bil...

Please note that no one here including regular Microsoft Support is capable to send password reset links for security policies

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this G936

That’s really odd… did you not remember receiving a security email or similar?
Or, no matter where you tried to sign in with your existing email the same “account doesn’t exist” message appeared?

PS: please don’t share personal information including your email address, here in the forums no one can access directly to your account information

When I tried logging in, it made me make a new account (as stated before) but I had some friends search up my account and it was still there. I had no errors with signing it. It just made me make a new account.

I tried to log into my account. It told me to put a name with my account and then made me a new account. I cannot get into my regular account it seems. I'd like to know what is going on and when this is going to be fixed.

Hey there fellow gamers if you log into your account and forget to capitalize the upper case letters on your email it creates a new email address and account only if you are using Microsoft's email service outlook the only reason i know this is because i tried logging into my account on my brothers console and it was doing the same thing to me and it's was trying get me enter a gamer tag so logged out and back in to find out that i didn't capitalize the first three letters on my email so technically made a new account after logging with the right details all of my games were back and so was my account i hope that this was helpful stay safe gamers