I think my network card is broken.

SP4CEY · Jun 8, 2023

Recently I’ve tried playing on my Xbox series S but it said it couldn’t connect to my Wi-Fi, I tired every single trouble shot idea out there, restart console, restart router, unplug my console for the whole day, just everything, and still can’t connect to Wi-Fi, I tried using my hotspot but it said can’t faint dhcp, so I tried someone else hotspot still can’t connect to Wi-Fi. I’m honestly stuck I don’t know what to do anymore and hjst want to get back to gaming, I still have 2 months left on game pass.

:)

Jonny306

Hello there!

My name is Jonny and I will be assisting you today!

First, thank you so much for contacting us regarding your inquiry/ concern.

I do look forward to resolving this problem together!

Please use the link below to file a service order as this should not be happening.

https://support.xbox.com/en-CA/help/hardware-ne...

Tezzerrific

log into your router and change the network channel, sometimes they don't always change automatically and the channel you are on could have interference or heavy traffic

JosefLBohorquez

Please proceed with the other options in that case

JosefLBohorquez

I see, and reinstalling the card didn't work?

What about using a different wifi network? Not possible or the issue persists?

In any case, lets try something: (if one doesn't work proceed with the next)

A. Open task manager > select the startup tab > disable all the programs listed there temporarily

Restart your PC and give it a new try

B. Try disabling IPv6 in your network adapter:

Open the Control Panel in Windows.

After opening the control panel, set the “View by” on the top-right corner to “Large icons“.

Click on the “Network and Sharing Center” option.

Here, click on the “Change adapter settings” link on the left panel.

Now, right-click on the active network adapter and select “Properties“.

Go to the “Networking” tab.

Here, uncheck the “Internet Protocol Version 6 (TCP/IPv6)” option.

Click on the “Ok” button to save changes.

Then close all the windows, restart your PC and try again

C. Try using a different DNS address for your PC. Try both 8.8.8.8 and 1.1.1.1

https://www.windowscentral.com/how-change-your-....

D. If you're using a VPN, DNS, Antivirus or similar service please disable each one temporarily and test

E. Try uninstalling the most recent windows update, just in case it is the one that is causing conflicts (do it one by one, once you uninstall the latest. Check your network, if the issue persist. Repeat)

https://support.microsoft.com/en-us/windows/rec...

F. Can be a bit odd, but create a new local administrator in your PC and try from there:

https://support.microsoft.com/en-us/windows/cre...

G. Run the SFC tool to find and repair possible system corruptions

https://answers.microsoft.com/en-us/windows/for...

H. Perform an in-place upgrade for your system in case the G. option doesn't work (don't worry, your content will remain)

https://answers.microsoft.com/en-us/windows/for...

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Alex

That's really odd, in order to assist you properly please answer the following questions :

Are you on windows 10 or 11?
Do you know if your system or any hardware component received recently an update?
Or did you installed recently a new app/game that maybe can interfere?
If you try using a completely different wifi network the issue persists? Or if you have an ethernet port, try in that way.

Also, did you tried reinstalling the wifi driver using the latest version available on the manufacturer website?
Or what else did you do? In that way I can advise you different things or how to proceed

I think my network card is broken.