i think my account got hacked

Hi there,

please follow the steps on here:
www.xbox.com/.../What-To-Do

You probably will need to contact Xbox Support, since they are the only ones who can open an unauthorized access case to start an investigation.

When you are on the Xbox Support contact page be sure that the country shown in the bottom left corner matches your region to check if there is a local support option.

Otherwise choose the Microsoft Support Chat option, to see if they can help.

i already tried all of those methods, none of them worked it always showed me that the account/username not found

I understand KioGorro,

The problem you are presenting is quite strange, therefore I would like to help you, but as I mentioned a moment ago, this is only a public user-to-user forum where we help each other. This means that we are not Microsoft employees, so we cannot see that runs is associated with your account. I would recommend you contact Support to get a little more help/information that is useful for you.

Support: https://support.xbox.com/contact-us/

The support may not be able to help you with this problem since they are not authorized (Also try to talk to them) but they can give you some useful information for you.

I hope you understand, let me know if they can help you with anything else.

Best regards,
Courtney.

I understand that the problem is with your Minecraft account, but from what I understand, the Microsoft Account is the same as the Minecraft account. If your account was stolen, it is possible that the person who did it may have removed your email address as the account's primary alias and replaced it with their own. The action of deleting an alias is immediate and permanent, with no possibility of recovery. If you have other email addresses configured as aliases, it is recommended that you test them to see if you are at least prompted for a password.

If you can access your Microsoft account normally, when you log in to Minecraft you must select the option to log in with a Microsoft account, so if the credentials are correct you could log in without any problem.

Information source (Credits): https://answers.microsoft.com/thread/6f8b915c-5732-4448-aefe-5c6d8e613289

Note: In the mentioned link, I obtained little information about it to be able to give you a more accurate answer to this situation and basically the Xbox Ambassador Gerardo C. to whom said information belongs said the right thing.

If you could give me more details about the problem, I would appreciate it since I don't understand very well, the Microsoft account is the same as the one in Minecraft since the Mojang migration.

Hi Ryan, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I truly am sorry to hear that.

Have you tried to fill out the recover account form?

Please, use this link:

https://account.live.com/acsr

Try all the troubleshooting available here: https://support.xbox.com/help/account-profile/manage-account/lost-password-solution">https://support.xbox.com/help/account-profile/manage-account/lost-password-solution

Sadly, if you can't provide the necessary information, it won't be possible to recover the account.

Microsoft takes your security very seriously, and to protect customer privacy we can only help customers verify their account ownership through the online password recovery process.

If you remember any new details that might help with the recovery process, we encourage you to keep trying to recover your account using the online account recovery form.

You can find helpful tips on how to use the recover form on this link:

https://support.microsoft.com/accou...ery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

If your Microsoft account recovery request wasn't granted, you can keep trying as many times as you want, up to two times per day.

Source: https://support.xbox.com/help/account-profile/manage-account/lost-password-solution

I hope this helps!