I think I somehow have 2 Xbox Gamertags associated to my primary E-Mail address and that is ...

Good news everybody! I finally managed to change the e-mail associated with my gamertag! I will describe how it was done.

My problem:

I had one original gamertag that was used on my xbox and had achievements and purchases assigned to it. The e-mail address however was old and not in use. Then, due to Windows 8 and a random sign in to xbox.com, I had a 2nd gamertag, this one had nothing
assigned to it, BUT it was assigned to my preferred, primary, e-mail account. Googling this issue led me nowhere, solutions I saw was "make a 3rd e-mail account, move gamertag to that, them move to the first etc."

Solution:

This solution is based on changing whats regarded as the primary alias to your Microsoft ID. Your MS ID is also whats used for xbox.com and the xbox.

1. Log into https://account.live.com/. Look at overview. Here, add a primary alias. Create a new at @outlook.com address. Note that this will be the login for this account in the future!

2. After you have added the alias, make that alias primary.

3. Then, remove the old e-mail you want freed. The e-mail address you want to use on the other Microsoft ID.

Then, we move on to the MS ID you want to use. In my case, this MS ID was associated to an old expired e-mail account.

1. Log into https://account.live.com/. Look at overview. Here, add a primary alias. Use the e-mail you freed on the other account.

2. After you have added the alias, make that alias primary.

3. Remove the expired old e-mail address.

Good news everybody! I finally managed to change the e-mail associated with my gamertag! I will describe how it was done.

My problem:

I had one original gamertag that was used on my xbox and had achievements and purchases assigned to it. The e-mail address however was old and not in use. Then, due to Windows 8 and a random sign in to xbox.com, I had a 2nd gamertag, this one had nothing
assigned to it, BUT it was assigned to my preferred, primary, e-mail account. Googling this issue led me nowhere, solutions I saw was "make a 3rd e-mail account, move gamertag to that, them move to the first etc."

Solution:

This solution is based on changing whats regarded as the primary alias to your Microsoft ID. Your MS ID is also whats used for xbox.com and the xbox.

1. Log into https://account.live.com/. Look at overview. Here, add a primary alias. Create a new at @outlook.com address. Note that this will be the login for this account in the future!

2. After you have added the alias, make that alias primary.

3. Then, remove the old e-mail you want freed. The e-mail address you want to use on the other Microsoft ID.

Then, we move on to the MS ID you want to use. In my case, this MS ID was associated to an old expired e-mail account.

1. Log into https://account.live.com/. Look at overview. Here, add a primary alias. Use the e-mail you freed on the other account.

2. After you have added the alias, make that alias primary.

3. Remove the expired old e-mail address.

This worked for me today! Without using the xbox or the horrible games for windows live client. Good luck!

having the same kind of situation.

My year subscription expired today and I attempted to log in and purchase it again, but some sort of "ghost" Gamer tag is coming up, and not the one that is on my console that I play all of my games as. I don't know what to do. I don't want to buy a subscription
for this FearfulWaters gamer tag when I use a different one. I don't know how this one was even created?

It won't let me renew on my console either. What should I do?

Hey all,

I was going to make a new thread regarding this issue but noticed I had posted before. Here is still elaborate more:

Hi,

I will try make this spas short and as simple to understand as possible, as it may get complicated.

the Email address that is currently attached to this Gamertag, , used to be attached to a different gamertag a long time ago. This different Gamertag was one created by accident - it was created when my browser automatically logged me in to Xbox.com
with my email address, before it was attached to this account.

so eventually, this was all sorted out and the email that was accidentally used to create a Gamertag I did not want, is now attached to . Because of this, i am still receiving Xbox Live Rewards emails from the OLD Gamertag and I have no way to fix
it. I have ensured in every possible place that I am signed up to receive emails, rewards emails and Xbox promotional emails. I have checked on my Microsoft account and on the Xbox website.

i have no possible way to log in to the old account as the old accounts email, is now attached to this Gamertag. As such, I can't receive any rewards emails. Is there any way to fix this as it is incredibly annoying and frustrating. I'm not even sure how
the old Xbox account that was created by mistake can even still exist.

Also, for example, I don't even receive emails when I get a reply to my forum posts, despite having the box checked.

Thank you!

Hey there!

Thanks for the support message.

You will actually need to change your contact email address. To do this, go to
http://account.microsoft.com/ and sign into your account; go to "Payment & Billing>Billing info>Edit Billing profile. Change the email there to an email you want to receive notifications to.

Cheers!