I think I got double charged for a Pre-Order? How is this possible?

Discus and support I think I got double charged for a Pre-Order? How is this possible? in XBoX Games and Apps to solve the problem; Hi! I hope I'm in the right place - I can't find a way to send a support ticket in the traditional 'e-mail' form. I recently pre-ordered Madden... Discussion in 'XBoX Games and Apps' started by NOTMEEKIN, Aug 8, 2018.

  1. NOTMEEKIN
    NOTMEEKIN Guest

    I think I got double charged for a Pre-Order? How is this possible?


    Hi! I hope I'm in the right place - I can't find a way to send a support ticket in the traditional 'e-mail' form.

    I recently pre-ordered Madden Legendary Edition - prior to launch, as I navigated to the Xbox Dashboard and saw it still read "Pre-order" last night prior to launch - I thought I *had* pre-ordered, but the store didn't reflect that. Not wanting to miss out
    on pre-order bonuses. I made sure to pre-order then.

    Turns out I was right. I had pre-ordered a couple of weeks earlier - see attached.

    Question: How is it possible to pre-order a game twice? Anddddd can I *not* pay for the same game twice?

    (see attached)
    I think I got double charged for a Pre-Order? How is this possible? [​IMG]


    :)
     
    NOTMEEKIN, Aug 8, 2018
    #1
  2. Aventhyz
    Aventhyz Guest
    I was double charged

    In this case, You must contact Xbox Support
     
    Aventhyz, Aug 8, 2018
    #2
  3. Saeleth
    Saeleth Guest
    I was double charged

    You'll want to contact MS Customer Support for this one, they should be able to assist you I think I got double charged for a Pre-Order? How is this possible? :)
     
    Saeleth, Aug 8, 2018
    #3
  4. Smwutches
    Smwutches Guest

    I think I got double charged for a Pre-Order? How is this possible?

    You'll want to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support
     
    Smwutches, Aug 8, 2018
    #4
  5. Smwutches Win User

    I think I got double charged for a Pre-Order? How is this possible?

    You'll want to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  6. Jordan Addison Win User

    Since when did Xbox start waiting until 10 days before release to charge you for a pre-order?

    That would explain part of it, but not why it charged me when I first ordered it. I did read something about some people getting double charged somewhere. I think it was Microsoft's homepage. They acted like I was lying, tho. I still have the bank statement, & the fact that having the bank cancel that first charge prompted Xbox to delete my pre-order proves that charge was for that game.

    Surely I'm not the only one this has happened to. Like I said, they had a notice about some ppl being double charged. I don't remember what they were double charged for, tho.

    I do believe I will go to PlayStation.
  7. Frizio I iB Win User

    Sea of Thieves missing from my library

    Yeah this could be what happened!

    But keep in mind that he would receive an email when they cannot charge the card! Where they ask to check what's going on with the payment method!

    So, what I think, is possible that the pre-order went wrong...

    Did you received a confirmation of your pre-order?
  8. Crispchew Win User

    Arkham City

    I went to Best Buy to pre-order Arkham City and I found the TAS DVD's there as well. They were 50% off and I got double rewards points for some reason, so I got 5% off the pre-order. :)
  9. Honk3yNinja666 Win User

    I pre-ordered call of duty MW2. the Microsoft store says i have to pay again.

    I pre-ordered got charged 99.99 then a day later went to play the campaign got charged a 2nd 99.99.

    Will Microsoft refund me the cash
Thema:

I think I got double charged for a Pre-Order? How is this possible?

Loading...

  1. I think I got double charged for a Pre-Order? How is this possible? - Similar Threads - got double charged

  2. Anyone got a spare xbox gamepass code

    in XboX Insiders
    Anyone got a spare xbox gamepass code: Anyone? submitted by /u/SpenDoggOGG [link] [comments]

  3. Just got banned for no reason.

    in XBoX Accessibility
    Just got banned for no reason.: So I just got banned for no reason. Can someone help me explain to Microsoft enforcement through deep detail why I need to be unbanned. I was in a discord server that was involved into this stuff...

  4. Minecraft Account got hacked

    in XBoX Accessibility
    Minecraft Account got hacked: So my Minecraft account got hacked and my email got changed how do i recover this bc there is no way to contact the support directly and there is nothing on the forum that can help me ive been...

  5. My Xbox account got permanently banned for no reason

    in XBoX Accessibility
    My Xbox account got permanently banned for no reason: I was just playing some games then it says I got suspended and I check and it says it's permanent and I am up to date on every bill and subscription. Since it got banned that's $10,000 down the...

  6. i got suspended for a week and i got two strikes i cant submit a appeal

    in XBoX on Windows
    i got suspended for a week and i got two strikes i cant submit a appeal: on a ZZZ/zenless zone zero video post there was sexual comments people were making and later on i commented "That's the thing i wont watch dirty minded people comment sexualized i'm not cool with...

  7. Why is the X box app says I got no internet when I try to loggin in when I have it?

    in XBoX on Windows
    Why is the X box app says I got no internet when I try to loggin in when I have it?: I was searching up since error 083750007 was popping up in my minecraft launcher .I saw other asking things that I needed. One of the Microsoft worker said download the X box app and login. I...

  8. My account got hacked and they changed the email.

    in XBoX Accessibility
    My account got hacked and they changed the email.: My account got hacked and I can't find a solution to how to recover it. Found that the hacker changed the mail and here is the new mail the hacker moved it to: ***@bastardymail.com...

  9. Why has the enforcement got double standards?

    in XBoX Accessibility
    Why has the enforcement got double standards?: So I defend myself ingame after being provoked and prevailed, then whilst playing the bloke texts me saying how bad I was and calling me a **** and/or and kid, he also stated he was on the prowl...

  10. I had the same issue, attempted to buy Alan Wake game but got error and was double charged...

    in XBoX Games and Apps
    I had the same issue, attempted to buy Alan Wake game but got error and was double charged...: I hope to receive a full refund for my game charges since I still haven’t received the game, I’m afraid to try and buy any more games in case same issue occurs, this is why Inprefer physical...