I technically can't sign into my account

A Ninja Ch1ck · Jul 31, 2018

I can sort of sign into my account but when I'm signed in I get an error message saying there's something wrong with my gamer tag, which is bull and I don't see any of the thumbnails on the home page, all I see is "join live" but when I sign OUT I can see
everything normally. Wtf is this

:)

CIDkidzPILLZ · Jul 31, 2018

I can't sign into my account.

In this situation, I would advise that you take a look over the
compromised Account troubleshooter just in case. Seeing that you're seeing an unknown Xbox in your my devices for your account. You should definitely change your accounts password after removing access to all devices currently associated with your Microsoft
account.

XBF Leslie D · Jul 31, 2018

I can't sign into my account.

(๑ˆ◡ˆ๑)ﾉнёιιο,

I'm sorry about the sign in issues. There is currently a
Service Alertout right now for our Xbox Live Core services.
The error code 0x8a4001a is usually what most will see. Another error message is
"There was a problem please try again later."

There are many posting to remove and redownload your profile, as this has helped a few you can try this step.
Although, being the service alert is for signing in there are some who are
unable to re-download profile after removing it. We suggest just waiting it out keep checking the service status. Also, there is way to get notified once there's an update with the Service alert.

If you decide to try the removal of the profile and not sure how to do so here is a link for it. As well as there is a link on how to Power cycle your console.

Add and remove profile

Power cycle console

Hope this helps.

M3tal Daz3 · Jul 31, 2018

try removing the account from the console, doing a hard restart, hold the power button for 10 seconds while the system is on, and then re-adding the account

M3tal Daz3

try removing the account from the console, doing a hard restart, hold the power button for 10 seconds while the system is on, and then re-adding the account

Nursemorph

You can't appeal the ban, no. As it states, you can only appeal a ban that is from within the past year,

Technically, you should be able to log in with a different account...I say technically as a lot of people have issues with being unable to change sign-in credentials for the game

XBF Leslie D

(๑ˆ◡ˆ๑)ﾉнёιιο,

I'm sorry about the sign in issues. There is currently a
Service Alertout right now for our Xbox Live Core services.
The error code 0x8a4001a is usually what most will see. Another error message is
"There was a problem please try again later."

There are many posting to remove and redownload your profile, as this has helped a few you can try this step.
Although, being the service alert is for signing in there are some who are
unable to re-download profile after removing it. We suggest just waiting it out keep checking the service status. Also, there is way to get notified once there's an update with the Service alert.

If you decide to try the removal of the profile and not sure how to do so here is a link for it. As well as there is a link on how to Power cycle your console.

Hope this helps.

Mario.H.P.

Hello, Hobbes! My name is Mario and I welcome you to the Microsoft Xbox Community!

I can understand your concern and please don't worry I am here to help you.

Could you kindly tell me what device or console are you currently using?

Please keep in mind that this is a public forum. I am an Xbox gamer like you and I am happy to help you with my knowledge. Unfortunately, I am unable to access your internal account information.

CIDkidzPILLZ

In this situation, I would advise that you take a look over the
compromised Account troubleshooter just in case. Seeing that you're seeing an unknown Xbox in your my devices for your account. You should definitely change your accounts password after removing access to all devices currently associated with your Microsoft
account.

I technically can't sign into my account