I suddenly no longer own Child of Light that I got with Games with Gold

RSA Gibbs · Feb 24, 2016

I downloaded Child of Light April last year with Games with Gold and it is not working. It now says "Do you own this game or app?" I also checked my games on my profile on this website and its not showing up. I downloaded this on my profile.

:)

TDBP · Feb 24, 2016

Installation stopped

I am also having this issue while trying to install both the Sunset Overdrive update and Child of Light for Games with Gold. They continually start downloading and then suddenly stop and it says Installation stopped. I can restart them, but it only downloads
for a couple of minutes before stopping again.

JMnementh · Feb 24, 2016

Xbox one games with gold missing from library

I'm also having this problem. In particular, I'm quite certain I grabbed Child of Light when it was available. I'm also pretty sure I picked up Massive Chalice. Now that I've got an Xbox One I see Rayman Legends and Deer God, but nothing else that I've
picked up through games with gold, including Child of Light. My household only has the one xbox live account, so it was definitely that one that was used. I'm very concerned. Child of Light was actually one of the bigger reasons I was excited to finally
get the console.

Misses Quinzel · Feb 24, 2016

Hey there, RSA Gibbs! Have you checked out your
game history to see if that game is showing up? If it's not, I suggest reaching out to
phone support to find out if the license is on your account still.

Misses Quinzel

Hey there, RSA Gibbs! Have you checked out your
game history to see if that game is showing up? If it's not, I suggest reaching out to
phone support to find out if the license is on your account still.

TDBP

I am also having this issue while trying to install both the Sunset Overdrive update and Child of Light for Games with Gold. They continually start downloading and then suddenly stop and it says Installation stopped. I can restart them, but it only downloads
for a couple of minutes before stopping again.

Darth Cueball

Valiant hearts And Child of Light. If it wasn’t for games with gold I would have never played these awesome games.

syd753

Was in the middle of playing Garvey 4 when it suddenly closed me down to the the dashboard, and now it's asking if I own the game??

Bought it last week when it was on offer with deals on gold, and noticed that that offer is no longer available.. Maybe has something to do with it.

Need this resolved ASAP.

JMnementh

I'm also having this problem. In particular, I'm quite certain I grabbed Child of Light when it was available. I'm also pretty sure I picked up Massive Chalice. Now that I've got an Xbox One I see Rayman Legends and Deer God, but nothing else that I've
picked up through games with gold, including Child of Light. My household only has the one xbox live account, so it was definitely that one that was used. I'm very concerned. Child of Light was actually one of the bigger reasons I was excited to finally
get the console.

I suddenly no longer own Child of Light that I got with Games with Gold