I still haven't gotten my Cyberpunk 2077 refund...

I put in a refund request for Cyberpunk and it was denied, but a day later the refund policies for the game were changed ensuring full refunds for anyone who bought the game. I received a message from Xbox that stated I needed to respond to the
email they sent me when the request was denied and in turn, I would be issued a refund for the game. Well it's been three days and I've still yet to hear back from that email. I figured I'd give them some time since I'm sure they're being bombarded with refund
requests for that game, but it seems like I should have heard something at this point. When trying to contact Microsoft about the issue, the support page states phone calls and chats are unavailable for this specific issue (which makes no sense to me but that's
beside the point). I sent a follow up email yesterday and still no response so coming to the forums really seems like my last line of communication with anyone. What can I do about this and how should I go about getting the refund I was promised?

Hey Lo,

By replying to the email you received Denying your Refund Request, it sounds like you've reopened the ticket. I would suggest just being patient at this point. It took me a Thursday, Friday, Saturday, mid-Sunday to receive the refund.

If you feel like that's not working and you want to start a new request, follow the discussion

here and the link embedded.

And don't try to call, that is a frustrating ride.

Good luck!

JP

I haven't gotten any new ones yet but gears 5 looks good as well as cyberpunk 2077

Cyberpunk 2077... hands down. I am confident this game will be incredible. Haven't been this excited since RDR2 and Skyrim before that.

I appreciate the response. How long would you say is a reasonable waiting period if we're being conservative?

I've previously refunded Cyberpunk 2077 and my money was returned in the same week.

Hello Julia M, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

I am very sorry for the problem you are going through, I was researching in one of the Microsoft forums and in this article (https://answers.microsoft.com/thread/8ff47330-a591-48b1-97bb-965ea07a901e)">https://answers.microsoft.com/thread/8ff47330-a591-48b1-97bb-965ea07a901e) Gerardo CG. independent advisor, shows that the solution to the problem can be solved by following these steps:

"It usually takes an average of 3 to 5 business days for refunds to reflect in your bank account, but this time period can vary by bank. However, it seems like a long time ago.

If your refund was approved by Xbox and it's been more than a week, I recommend that you contact your bank directly and ask them if the problem is on their end. When Xbox approves a refund, it is automatically processed instantly, and the time it takes to arrive is usually because the bank takes a while to process the refund and sometimes issues can occur. Therefore, it would be good to clarify this directly with them."

Information Source (Credits): https://answers.microsoft.com/thread/8ff47330-a591-48b1-97bb-965ea07a901e

If it happens, the problem is not resolved and the bank tells you that the error is not on their part. Then, follow the steps in the following recent article from the Microsoft forums (https://answers.microsoft.com/thread/e4b765e4-2190-47ab-8a45-bbf1b7eeb369)">https://answers.microsoft.com/thread/e4b765e4-2190-47ab-8a45-bbf1b7eeb369) Gerardo CG. independent advisor, shows that the solution to the problem can be solved by following these steps:

"If the issue is not with your bank and they have confirmed this after your contact with them, please reply to the email you received informing you of the refund approval. This is the only way to get back in touch with the team who originally handled your refund request.

Please note that users have reported a delay in the refund system but if your request was accepted, you have nothing to worry about. The money will be credited to your account sooner or later."

Information source (Credits): https://answers.microsoft.com/thread/e4b765e4-2190-47ab-8a45-bbf1b7eeb369

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.