I still haven't gotten my Cyberpunk 2077 refund...

Discus and support I still haven't gotten my Cyberpunk 2077 refund... in XBoX Games and Apps to solve the problem; I put in a refund request for Cyberpunk and it was denied, but a day later the refund policies for the game were changed ensuring full refunds for... Discussion in 'XBoX Games and Apps' started by LoQualityTV, Dec 22, 2020.

  1. LoQualityTV
    LoQualityTV Guest

    I still haven't gotten my Cyberpunk 2077 refund...


    I put in a refund request for Cyberpunk and it was denied, but a day later the refund policies for the game were changed ensuring full refunds for anyone who bought the game. I received a message from Xbox that stated I needed to respond to the email they
    sent me when the request was denied and in turn, I would be issued a refund for the game. Well it's been three days and I've still yet to hear back from that email. I figured I'd give them some time since I'm sure they're being bombarded with refund requests
    for that game, but it seems like I should have heard something at this point. When trying to contact Microsoft about the issue, the support page states phone calls and chats are unavailable for this specific issue (which makes no sense to me but that's beside
    the point). I sent a follow up email yesterday and still no response so coming to the forums really seems like my last line of communication with anyone. What can I do about this and how should I go about getting the refund I was promised?

    :)
     
    LoQualityTV, Dec 22, 2020
    #1
  2. Justice Pie Win User

    I still haven't gotten my Cyberpunk 2077 refund...

    I put in a refund request for Cyberpunk and it was denied, but a day later the refund policies for the game were changed ensuring full refunds for anyone who bought the game. I received a message from Xbox that stated I needed to respond to the
    email they sent me when the request was denied and in turn, I would be issued a refund for the game. Well it's been three days and I've still yet to hear back from that email. I figured I'd give them some time since I'm sure they're being bombarded with refund
    requests for that game, but it seems like I should have heard something at this point. When trying to contact Microsoft about the issue, the support page states phone calls and chats are unavailable for this specific issue (which makes no sense to me but that's
    beside the point). I sent a follow up email yesterday and still no response so coming to the forums really seems like my last line of communication with anyone. What can I do about this and how should I go about getting the refund I was promised?
    Hey Lo,

    By replying to the email you received Denying your Refund Request, it sounds like you've reopened the ticket. I would suggest just being patient at this point. It took me a Thursday, Friday, Saturday, mid-Sunday to receive the refund.

    If you feel like that's not working and you want to start a new request, follow the discussion

    here
    and the link embedded.

    And don't try to call, that is a frustrating ride.

    Good luck!

    JP
  3. BlastingAxis Win User

    Best games this year so far...

    I haven't gotten any new ones yet but gears 5 looks good as well as cyberpunk 2077
  4. BowenB23 Win User

    E3 excitement!

    Cyberpunk 2077... hands down. I am confident this game will be incredible. Haven't been this excited since RDR2 and Skyrim before that.
  5. TimmyTamms1 Win User

    My refund was approved - however I still haven't received my money 2 weeks later.

    I appreciate the response. How long would you say is a reasonable waiting period if we're being conservative?

    I've previously refunded Cyberpunk 2077 and my money was returned in the same week.
  6. KingJayMax Win User

    Your Favorite Upcoming Release

    Cyberpunk 2077 is definetely my most anticipated release this year
Thema:

I still haven't gotten my Cyberpunk 2077 refund...

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