I started an order to get my controller repaired and I haven't been emailed a shipping label

Already cancelled and made a new order didn't do anything

Thank you for your response and no worries Cameron! I understand where you are coming from as I'm a gamer myself.

Based on the information I've gathered, cases like these need to be addressed by Microsoft Xbox Support as they may escalate this to their Hardware department. It may be possible that the shipping address registered on your service order is outdated. You may need to request to update your shipping address and resend the shipping label to your email.

I hope this information helps!

Best regards,
Darhyl

And I understand I am not talking to Microsoft employees, I was just hoping that this has happened to someone else that can help.

Hi Cameron! I'm more than happy to help you!

I'm sorry you are experiencing this with your controller service order. No worries, let me help you sort this out.

I understand that you have already contacted Microsoft Support yet to no avail.

In this case, I would highly recommend you reach out to Microsoft Xbox Support again as they have the tools and resources to cancel and re-create your warranty service repair order or possibly resend your shipping label to the correct email address. Kindly explain to them the detailed issue on your controller shipping label.

Also based on my personal experience, for a fast and quality customer service experience, I would suggest you reach out to Microsoft Xbox Chat support. Here's how:

1. Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
2. Click on the "Contact Us" button on the right of the screen.
3. Select the issue you need help with and click on the "Next" option.
4. Sign in to your Microsoft account.
5. Follow the prompts to connect to a live chat agent.

For reference link: https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

Lastly, please be advised that we are only Microsoft users here in this community just like you. We are not Microsoft employees and we do not have tools to access your account or manage your warranty service order.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

It's been 6 days since I requested a repair but I haven't been emailed or sent a "shipping label"